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Nightshift - Digital Chat Customer Service Advisor

Req ID#:  247768

Newcastle upon Tyne, Agent Opening, GB

Nightshift - Digital Chat Customer Service Advisor

Customer Service

About Us

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners  with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and  deliver a competitive edge across all customer touchpoints. 

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

Job Summary

We are looking for customer obsessed individuals to join our brand new team supporting our client, a leading global payments and shopping service provider in the FinTech Buy Now Pay Later space. This is an night shift office based role at our fantastic Newcastle upon Tyne office.

The client provides smarter and more flexible shopping and purchase experiences to 90 million active consumers across more than 250,000 merchants in 17 countries. As part of our team you will be providing high quality professional service to consumers by assisting them and resolving pre and post purchase related issues, and or support with various requests regarding the client's products and services.

As part of our team you will be providing high quality professional service to the consumers (B2C) by assisting them in solving pre and post purchase related problems, or support with various requests regarding the client’s products and services.

Primary Job Responsibilities

SUMMARY OF JOB RESPONSIBILITIES

  • Resolve customer enquiries by online chat
  • Support in resolving technical application problems with transactions.
  • Take over back-office tasks: this includes checking ID and address data as well as checking and changing customer data.
  • Follow-up and document customer concerns.
  • You'll be passionate about your job and enjoy a fast paced working environment.
  • Embrace change, you should challenge the status quo and be persistent, always putting the customers first.
  • You always strive to make improvements and have passion to serve as an ambassador for our, and our client’s brand.

Education

Experience Target

    Specialized Certifications

      Nightshift - Digital Chat Customer Service Advisor


      Job Segment: Night, Customer Service, Operations

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