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HR Manager | Newcastle | Hybrid

Req ID#:  364562

Newcastle upon Tyne, GB, NE12 8EW

HR Manager | Newcastle | Hybrid

Human Resources

About Us

Human Resources Manager (North East)

Sitel UK & Ireland, United Kingdom (Hybrid)

Learn, Lead & Grow at Sitel Group®


About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local start-ups, to design, build and deliver a competitive edge across all customer touchpoints.


With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connections and Value Conversations.

The Terms

  • Salary  range starts from circa £45,000 per annum
  • Quarterly bonus 20%
  • Full time opportunity | Permanent Contract
  • Hybrid working
  • Genuine career opportunity to move through the business in the UK or abroad!

Job Summary

Working within a hybrid role serving sites based in Exeter and Plymouth, the role serves as the functional leader for one or more key HR responsibilities with major focus on associate relations, compliance, training, engagement and other HR functions.

Responsible for designing and implementation of project, strategy and planning, such as implementing effective people strategies that build people capabilities, improve the employee experience of the organisation as a workplace, and support business growth.

Primary Job Responsibilities

  • Working directly on site with the Site Director, Senior Managers and other stakeholders to implement HR operational strategy and policy. As well as working alongside the site HR generalist and a wider team of HR professionals throughout the UK.
  • Must have the ability to identify necessary changes, present various solutions and to positively collaborate with the team.
  • Constantly strive to create strategic ways to improve employee relations, health and wellbeing, engagement and company growth.
  • Maintain an up-to-date understanding of employment law and regulations to ensure continued compliance.
  • To advise, coach and support on all Employee Relations issues affecting the business including re-organisation, sickness absence, disciplinary, capability, grievance meetings, poor performance etc.
  • Manage complex ER and Capability cases and support Performance Development Plans.
  • Plan associate relations goals and action items to meet site goals and improve employee retention.
  • Analyse past performance and recommend appropriate actions.
  • Ability to maintain a high level of professionalism and integrity.
  • Recommend solutions and follows up as needed.
  • Proficient user of MS Suite (including Word, Excel, Teams and Outlook).
  • Ability to navigate the Internet and corporate Intranet, including how to search and research.

Experience, Knowledge and Qualifications requried

  • 5 or more years progressively responsible experience as a Human Resources Manager or equivalent.
  • Generalist, or Specialist with experience in associate relations, learning and development, problem and conflict resolution and recruiting non-exempt personnel in a high-volume environment.
  • Experience managing, coaching, and developing others.
  • Experience demonstrating extensive knowledge, interpretation, and application of employment laws.
  • Demonstrable experience in delivering HR training and development programs.
  • Strong stakeholder management experience
  • Experienced in leading positive change.
  • Call Center industry experience preferred.
  • CIPD level 5 qualification desired but not essential

Data Notice

Sitel Group is an equal opportunity employer. We value our diversity and we’re committed to making Sitel a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.


If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.


The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

HR Manager | Newcastle | Hybrid

Job Segment: HR Manager, HR Generalist, Employee Relations, Call Center Manager, Call Center Supervisor, Human Resources, Customer Service

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