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Customer Service Advisor

Req ID#:  204990

Newcastle upon Tyne, Agent Opening, GB

Customer Service Advisor

Customer Service

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners  with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and  deliver a competitive edge across all customer touchpoints. 

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

 

The Role

We are looking for customer obsessed individuals to join our brand new team supporting our client, a leading global payments and shopping service provider in the FinTech Buy Now Pay Later space. This is an office based role at our fantastic Newcastle upon Tyne office.

The client provides smarter and more flexible shopping and purchase experiences to 90 million active consumers across more than 250,000 merchants in 17 countries. As part of our team you will be providing high quality professional service to consumers by assisting them and resolving pre and post purchase related issues, and or support with various requests regarding the client's products and services.

As part of our team you will be providing high quality professional service to the consumers (B2C) by assisting them in solving pre and post purchase related problems, or support with various requests regarding the client’s products and services.

 

SUMMARY OF JOB RESPONSIBILITIES

  • Resolve customer enquiries by chat, e-mail and telephone.
  • Support in resolving technical application problems with transactions.
  • Take over back-office tasks: this includes checking ID and address data as well as checking and changing customer data.
  • Follow-up and document customer concerns.
  • You'll be passionate about your job and enjoy a fast paced working environment.
  • Embrace change, you should challenge the status quo and be persistent, always putting the customers first.
  • You always strive to make improvements and have passion to serve as an ambassador for our, and our client’s brand.

 

 

KNOWLEDGE/ABILITIES/SKILLS

  • Demonstrate experience of working in customer service role.
  • Confident communicator in both written and spoken English, and a great listener.
  • Provide an exceptional level of Customer Service.
  • Basic knowledge of online payment services.
  • Negotiation and conflict resolution skills.
  • The ability to see problems with a holistic approach, identifying the core of the problem.
  • High level of empathy and helpfulness.
  • Typing speed of at least 50 strokes per minute.

 

What you need to know before applying

Full Time Permanent position (37.5 hours/week).

You must be available to work our shifts patterns between 07:00 – 23:00 Monday to Sunday.

 

What we Offer

  • Pay Rate of £9/hour
  • 20 days holiday + statutory bank holidays
  • Casual dress code
  • Award winning training scheme
  • Excellent Career Opportunities
  • Eye Care Vouchers
  • Pension schemes
  • Corporate discounts

 

Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

·    GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.  

·    BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  

·    WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  

·    GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.  

·    MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group. 

Customer Service Advisor


Job Segment: Bank, Banking, Customer Service, Finance

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