Apply now »

Procure to Pay Manager

Req ID#:  86384

Nashville, TN, US, 37203

Procure to Pay Manager


Sitel is a leading global outsourcing provider of customer experience management. We collaborate with some of the best-known global brands to harness the industry’s digital transformation and help consistently deliver outstanding customer experiences. With more than 30 years of industry-leading experience, our 75,000 passionate and talented associates support more than 400 clients in 48 languages from 150 offices strategically located in 24 countries


Summary of Primary Job Responsibilities

The Manager of Global Procure to Pay Process is a senior position that reports to the Controller of North America. The right candidate must enjoy working in a fast-paced, competitive and global environment, while effectively collaborating and communicating in alignment within the Sitel Group culture.


This position will be responsible for leading many aspects of Sitel Group’s Procure-to-Pay (P2P) process excellence. The Procure-to-Pay scope includes vendor establishment, purchase requisition, purchase order, invoice and payment processing, expense reporting, procurement card programs, issue resolution and exception handling. This position will focus on process optimization, efficiency, effectiveness, standardization and education across regions, as well as help build a culture of continuous process improvement.  It will also help ensure quality reporting, systems security, policy compliance, sound financial controls and an excellent user experience.


The ideal candidate will have strong leadership, continuous process improvement, change management, governance, and communication experience in a global organization, with a track record of implementing best practices and providing a high level of customer service.  The ability to be a good business partner while working cross functionally with Accounting, Finance, Procurement, Accounts Payable, IT/Financial Systems, Treasury and Internal Audit will be critical.  This role will help ensure the Company remains focused on its strategic objectives by helping to align resources and establishing efficient procure to pay processes.


Typical Qualifications

Education: Bachelor’s degree in Business/Finance/Accounting required. Master’s degree is a plus.


Experience Target: 5+ years of experience with accounting/finance, project management, and/or procure to pay processes. 



  • Proven ability to influence and collaborate cross functionally and regionally from staff to the highest levels of corporate management
  • Serve as a liaison between Accounting, Finance, Treasury, Accounts Payable, Procurement, Treasury, Internal Audit & IT/Financial systems
  • Understand the interaction between financial & accounting principles, procure to pay processes and IT/ERP systems
  • Ability to identify opportunities and take necessary actions to continuously improve procure to pay processes for the benefit of internal and external stakeholders
  • Aptitude to solve problems that are not clearly defined, require research and/or engagement of functional leaders to define and solve
  • Strong awareness of internal control and security concerns
  • Experience driving organizational change
  • Proven ability to deliver high levels of customer service
  • Excellent oral and written communication is mandatory
  • Global experience in a multinational organization a plus



  • Strong computer/technical skills
  • Outstanding organization and project management skills
  • Experience with SAP Business ByDesign
  • Willingness to change and/or leverage existing technology tools where appropriate
  • Knowledge of procure to pay best practices





Essential Functions and Duties

Approximate % of Total Job





Manage projects and implement initiatives to improve the procurement to pay process





Recommend, design and lead the implementation of improvements, modifications or adaptations to processes/project approaches





Education & training of user community coupled with providing assistance in navigating existing processes





Process documentation and reporting





Decision support and other projects as necessary



Travel: Some travel required


Procure to Pay Manager

Nearest Major Market: Nashville

Job Segment: Accounts Payable, ERP, Manager, Procurement, SAP, Finance, Technology, Management, Operations

Apply now »