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Payroll Specialist

Req ID#:  184274

Nashville, TN, US, 37203

Payroll Specialist



Learn, Lead & Grow at Sitel Group®


We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.


  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.



About Sitel Group®


As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

To learn more, visit www.sitel.com or join the conversation on TwitterFacebook, and LinkedIn.


Position Overview  


The Payroll Specialist is familiar with complex, multi-state payroll processes, organized, detail-oriented, self-motivated, and a system-savvy team player with experience working in fast-paced environments.  They will ensure the accuracy of preliminary payroll data, will research and resolve payroll issues, while providing a high level of customer service to all employees.


Core Responsibilities


  • Maintain service delivery levels for specific payroll regions, assist with tax setups, payroll reporting, and audit functions
  • Import employee pay and benefits data, bonus spreadsheets, and other miscellaneous one-time payments.
  • Prepare manual checks, as needed.
  • Respond to emails and phone calls from HRIS Administrators and external organizations.
  • Follow and educate internal and external customers on corporate policy.
  • Special projects, as necessary.




  • Must have two or more years of multi-state payroll processing experience.
  • Proficient knowledge in Microsoft Office Suite.
  • Excellent interpersonal communication skills.
  • Self-motivated, creative problem solver with good time management skills, the ability to meet deadlines, strong attention to detail.
  • Ability to grasp concepts quickly demonstrated analytical and problem-solving skills.
  • Understanding of payroll, tax, and accounting, and/or related subject matter.
  • Prepares bi-weekly payroll entries, bonuses, and other miscellaneous one-time payments.
  • Upload payroll integration files.
  • Upload and validate Kronos timekeeping files.
  • Provide reports as needed for reconciliation and audits.
  • Partners with other departments, and external organizations to resolve problems.
  • Understand regulations regarding multi-state tax and garnishments.
  • Ensures all payroll processes are executed appropriately and in a timely manner.




Payroll Specialist

Nearest Major Market: Nashville

Job Segment: Payroll, Social Media, HR, Information Systems, HRIS, Finance, Human Resources, Marketing, Technology

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