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Payroll Administrator

Req ID#:  244289

Nashville, TN, US, 37203

Payroll Administrator


Learn, Lead & Grow at Sitel Group®


We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.  


As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.  With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience. 

You will:


As Payroll Administrator you will be part of our payroll team and support accurate and timely pay to North America Sitel employees. 


  • You will review daily Direct Deposit returns, employee notification, and subsequent re-issues via ACH direct deposit or Pay Card. 
  • You will coordinate CashPro ACH database additions with the Treasury team and creates ACH batches for funding approval.
  • You will handle ADP Wage Withholding for garnishment, refunds, PQ file integration, and documentation. 
  • You will perform audits and reconcile payroll incident forms to completed pay transactions.
  • You will perform document management, file creation and department mail handling.  
  • You will provide issue resolution for pay card vendor and site pay card inquiries. 

You have:


  • One or more years of Payroll/HR experience.
  • Intermediate Excel experience.
  • Working knowledge of payroll systems in a multi-state environment.
  • Compelling communications skills (verbal and written).
  • Self-motivated, creative problem solver with good time management skills, the ability to meet deadlines, strong attention to detail.
  • Ability to grasp concepts quickly demonstrated problem-solving skills.
  • General knowledge of payroll best practices, payroll tax, and accounting and/or related subject matter.
  • FPC or CPP issued by The American Payroll Association preferred.
  • Some college or post-high school education in finance or accounting is preferred.

Our benefits include:


  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off, comprehensive healthcare plans, 401K retirement plan and FSA. Plus, fun perks like employee discounts.  
  • GROW AS YOU GO. We invest in you, with internal programs, training, education benefits and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.  
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  

Payroll Administrator

Nearest Major Market: Nashville

Job Segment: Payroll, Database, Document Management, Finance, Technology

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