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Operations Manager

Req ID#:  146451

Nashville, TN, US, 37203

Operations Manager

Operations

 

At Sitel, many of the world's best brands trust us to create authentic connections with their customers every day. We are backed by 30+ years of industry-leading experience and the entrepreneurial spirit of our founders. Our global presence spans 80,000 associates, 27 countries and 150 locations.

 

This is an opportunity to join a global company that's redefining the way brands connect with their customers. Working at Sitel is more than a job, it’s a career. In fact, 93% of our management positions are filled internally. Are you ready to join?

 

 

SUMMARY OF JOB RESPONSIBILITIES 

Manage first-line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues.

Ensure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met.

Provide leadership and management to associates; provide training and development of the supervisory team. 

Coach and mentor team supervisors. 

Regularly conduct supervisor team meetings. 

Supervise multiple teams for one or more clients.


 

KNOWLEDGE/SKILLS/ABILITIES

Strong leadership skills with the ability to manage large groups of people. 

Strong verbal/written communication and facilitation skills. 

Strong interpersonal skills and experience demonstrating successful customer relationship management ability.


 

EDUCATION

Four-year college degree in business management/administration or equivalent combination of education and directly related experience.


 

EXPERIENCE TARGET

Four or more year’s directly related experience including two or more years supervisory experience.

 

Operations Manager

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