Global Compensation Program Manger

Req ID#:  81762

Nashville, TN, US, 37203

Global Compensation Program Manger

Human Resources

Location - Nashville, Tennessee


Sitel Group’s goal is to help our clients succeed in building loyal relationships with their customers, whether by implementing digital transformations when appropriate, to helping manage voice call complexity when a digital experience is insufficient.  The Global Human Resources team provides guidance to human resources and leadership teams across 27 countries to help them carry out these goals, and oversight for our global executive team as they build a framework of shared commitment and shared values.


As the Global Compensation Program Manager, you partner with regional and country-level human resources leadership to understand local or business unit specific needs, guide them through assessing alternatives, and provide support on implementing reward programs.  Assessing compensation competitiveness, identifying how local priorities can be addressed within global guidelines, and helping ensure processes are efficient, fair, and legally compliant are the cornerstones of the role. 


The position reports to the global leader of compensation, and has regular exposure to the Global Chief Human Resources Officer.



Compensation Program Analysis, Evaluation, and Design duties (approximately 40%) - Independently investigate regional or functional unit pay practices, identify and collect relevant data, and construct models to project costs and assess program effectiveness.  Based on findings and input from peers, highlight best practices.  Partner with Regional Compensation to ensure alignment on design proposals. 


Implementation duties (approximately 40%) - Often include design, documentation, and rollout of communication and training materials, answering questions from HR partners and general management, and audits of program compliance.


Administration duties (approximately 20%) - Often include management of salary survey activities (including bid management, purchases, participation, and data aggregation), maintaining participant lists for select/centrally managed global programs (senior level short term incentives, equity, etc.) resolving job evaluation and regulatory issues (including monitoring pay equity, eliminating adverse impact, etc.) , providing pay guidance to managers and HR partners, and updates of centralized information repositories.


Supervisory (Ad-hoc) - No direct or indirect reports, but successfully influencing peers and senior leaders is necessary for success.


Financial (Ad-hoc) - No direct budget ownership, but responsible for recommending courses of action or overseeing processes where consequences of error can be substantial.



Minimum - Four year college degree, plus eight years of relevant experience in an individual contributor compensation role.  Demonstrated success in managing base pay, incentive administration, regulatory compliance (e.g. FLSA, etc.), and acting as subject matter expert for a unit of a large, multi-location, US employer.  Ability to independently maintain productivity and progress toward annual goals, and build effective relationships with peers across functions.  Strong Microsoft Office (e.g. Excel) skills necessary, plus familiarity with cloud-based HRIS systems (SuccessFactors or similar).


Preferred - Advanced degree in related discipline, plus 10 years of relevant experience in a compensation role.  Proficiency in verbal communications and the assembly, formatting and presentation of executive level communications, including the ability to couch guidance in relation to elements of the income statement. Applied experience in global compensation management, virtual collaboration across country borders, compliance testing, and international mobility.  CCP or GCP designation or specialized training or education.



Domestic and international travel may be required, 10% - 20% of total time.  Ability to travel via all major modes of transportation.


Working Conditions:

Corporate executive office environment.  Significant time will be spent interacting virtually with colleagues across time zones and cultures.


Global Compensation Program Manger

Nearest Major Market: Nashville

Job Segment: Equity, HR, Compensation, Information Systems, HRIS, Finance, Human Resources, Technology