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Accounts Payable Specialist

Req ID#:  130768

Nashville, TN, US, 37203

Accounts Payable Specialist


 About SITEL Group


We are SITEL. Our 80,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. As a global leader in customer experience (CX) management, we deliver experiences through voice, chat, and social media for 400+ clients, from Fortune 500 companies to startups. Guided by our values, we encourage our people to Be Bold, Work Together, Build Trust and Wow Customers. Within the customer experience management industry, we believe innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our clients achieve their goals. Together, we are redefining the way brands connect with their customers – one experience at a time.


Position Summary


SITEL is currently looking for an Accounts Payable Specialist. This position is located at SITEL HQ in Downtown Nashville, TN. Reporting directly to the Accounts Payable Manager of North America, the Account Payable Specialist will enjoy working in a fast-paced, competitive and global environment, and effectively collaborating and communicating in alignment within the SITEL Group culture. In this role you will help ensure the company remains focused on its strategic objectives by helping to establish efficient procedures to pay processes and ensuring a great Accounts Payable experience for SITEL internal customers and vendors.


Key Responsibilities 


  • Processing accounts payable information in a timely and accurate maner in accordance with company policies and procedures.
  • Correctly code invoices, expense reports, vouchers, check requests and other similar items, conforming to standard procedures.
  • Handle vendor correspondence, evaluating and reconciling all vendor statements as required.
  • Prepare and process weekly payments, which include wires, checks, credit cards and ACH.
  • Manage and verify all expense reports, ensuring compliance with company policies.
  • Maintain and update all accounts payable data, as well as ensure accuracy in general ledger.
  • Assist with monthly closings and status reports.
  • Perform other duties that are needed to support the accounting team.
  • Perform other general accounting projects and tasks as assigned.


Key Qualifications


  • Associates degree strongly preferred.
  • 2+ years of Accounts Payable experience.
  • Experience with SAP Business by Design.
  • Experience in a global multinational organization highly preferred.
  • Ability to identify opportunities and take necessary actions to continuously improve pay processes for the benefit of internal and external stakeholders.
  • Willingness to solve problems that are not clearly defined that may require research and/or engagement of management.
  • Strong communication skills will also be important, as well as the ability to work cross functionally with Accounting, Finance, Procurement, IT/Financial Systems, Treasury and Internal Audit. 
  • Knowledge of internal controls, fraud and security concerns.
  • Proven ability to deliver high levels of customer service.
  • Excellent oral and written communication.
  • Strong computer/technical skills.
  • Outstanding organization and time management skills.
  • Willingness to change and/or leverage existing technology tools where appropriate.
  • Attention to detail and knowledge of Accounts Payable best practices.
  • Team player with a good sense of humor.
  • High energy individual with a strong focus on delivering exceptional service and superior work product internally and externally. 



Accounts Payable Specialist

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