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Accounts Payable Manager, Procure to Pay (Remote, TN)

Req ID#:  184275

Nashville, TN, US, 37203

Accounts Payable Manager, Procure to Pay (Remote, TN)



Learn, Lead & Grow at Sitel Group®


We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.


About Sitel Group®


As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

To learn more, visit www.sitel.com or join the conversation on TwitterFacebook, and LinkedIn.


Position Overview  


The Manager of Accounts Payable Process is a senior position that reports to the Controller of North America. The right candidate must enjoy working in a fast-paced, competitive and global environment, while effectively collaborating and communicating in alignment within the Sitel Group culture. 

This position will be responsible for leading many aspects of Sitel Group’s Procure-to-Pay (P2P) process excellence. The Procure-to-Pay scope includes purchase requisition, purchase order, invoice and payment processing, expense reporting, procurement card programs, issue resolution and exception handling. This position will focus on process optimization, efficiency, effectiveness, standardization and education across regions, as well as help build a culture of continuous process improvement.  It will also help ensure quality reporting, systems security, policy compliance, sound financial controls and an excellent user experience.

The ideal candidate will have strong leadership, continuous process improvement, change management, governance, and communication experience in a global organization, with a track record of implementing best practices and providing a high level of customer service.  The ability to be a good business partner while working cross-functionally with Accounting, Finance, Procurement, Accounts Payable, IT/Financial Systems, Treasury and Internal Audit will be critical.  This role will help ensure the Company remains focused on its strategic objectives by helping to align resources and establishing efficient procure to pay processes.


Core Responsibilities


  • Manage projects and implement initiatives to improve the procurement to pay process.
  • Serve as a liaison between Accounting, Finance, Treasury, Accounts Payable, Procurement, Treasury, Internal Audit & IT/Financial systems
  • Recommend, design, and lead the implementation of improvements, modifications, or adaptations to processes/project approaches.
  • Education & training of user community coupled with providing assistance in navigating existing processes.
  • Process documentation and reporting.
  • Decision support and other projects as necessary.




Proven ability to influence and collaborate cross-functionally and regionally from staff to the highest levels of corporate management.

  • 7+ years of supervisory experience in Accounts Payable with a solid understanding of Procure to pay processes (P2P) and GAAP Accounting.
  • Proven ability to lead a team, and collaborate cross-functionally and Internationally, from staff to the highest levels of corporate management
  • 3+ years of relevant experience with SAP Business ByDesign.
  • Bachelor’s degree in Business/Finance/Accounting required. A Master’s degree is a plus.
  • Proven ability to deliver high levels of customer service to both Internal and External customers.
  • Excellent oral and written communication is a must.
  • Serve as a liaison between Accounting, Finance, Treasury, Accounts Payable, Procurement, Internal Audit & IT/Financial systems.
  • Understand the interaction between financial & accounting principles, procure to pay processes, and IT/ERP systems.
  • Ability to identify opportunities and take necessary actions to continuously improve procure to pay process
  • Aptitude to solve problems that are not clearly defined, require research and/or engagement of functional leaders to define and solve.
  • Strong awareness of internal control and security concerns.
  • Process documentation and reporting, as needed.
  • Global experience in a multinational organization a plus.




Accounts Payable Manager, Procure to Pay (Remote, TN)

Nearest Major Market: Nashville

Job Segment: Accounts Payable, Social Media, ERP, Accounting, Manager, Finance, Marketing, Technology, Management

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