• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
• Ability deploy, configure, and support operating systems on desktop and mobile
• Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
• Maintain user PCs, including upgrades and configuration as needed.
• Keep inventory of all equipment, software, and license users.
• Install, configure, and upgrade PC software.
• Strong communication skills (across all levels of the organization).
• Administration and Maintenance of Dialer.
• Tickets SLA
• Managing checks for the dialer to keep it optimized
• Managing the required maintenance schedules with the OEM to keep the UCI functioning at an optimal level

Skills: (identify essential skills required or additional skills that enable success in performing this job

In the absence of Site Lead take charge of team management and over all deliverables

End user support

1. Installation, configuration, troubleshooting, uninstallation of OS and standard Office automation

applications.

1. Windows Operating system support for – Win 7.1, SP1 & Win 8.
2. Installation of standard software.
3. Installation of application clients on Desktops and Laptops.
4. Hardware and Software upgrade on end-user computing devices.
5. Configuration of printers, WI-FI, emails.
6. Managing disk/folder sharing and permission settings on desktops.
7. Identify the frequent problems and reporting SITEL about the generic solution.
8. Installation of Patch Updates using tool / Manual as per the frequency set by SITEL.
9. Prepare & Maintain standard Operating Environment (SOE) with images for quick roll out.
10. SITEL will provide access to MS Lync or other custom tool to CMS engineers to aid remote support.
11. Voice & Network – need to have basic L1 knowledge, crimping, colour codes, troubleshooting techniques, etc.
12. Voice – Resource should be able to configure desk phones (Avaya).

Job Description - 

• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
• Ability deploy, configure, and support operating systems on desktop and mobile
• Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
• Maintain user PCs, including upgrades and configuration as needed.
• Keep inventory of all equipment, software, and license users.
• Install, configure, and upgrade PC software.
• Strong communication skills (across all levels of the organization).
• Administration and Maintenance of Dialer.
• Tickets SLA
• Managing checks for the dialer to keep it optimized
• Managing the required maintenance schedules with the OEM to keep the UCI functioning at an optimal level

Skills: (identify essential skills required or additional skills that enable success in performing this job

In the absence of Site Lead take charge of team management and over all deliverables

End user support

1. Installation, configuration, troubleshooting, uninstallation of OS and standard Office automation

applications.

1. Windows Operating system support for – Win 7.1, SP1 & Win 8.
2. Installation of standard software.
3. Installation of application clients on Desktops and Laptops.
4. Hardware and Software upgrade on end-user computing devices.
5. Configuration of printers, WI-FI, emails.
6. Managing disk/folder sharing and permission settings on desktops.
7. Identify the frequent problems and reporting SITEL about the generic solution.
8. Installation of Patch Updates using tool / Manual as per the frequency set by SITEL.
9. Prepare & Maintain standard Operating Environment (SOE) with images for quick roll out.
10. SITEL will provide access to MS Lync or other custom tool to CMS engineers to aid remote support.
11. Voice & Network – need to have basic L1 knowledge, crimping, colour codes, troubleshooting techniques, etc.
12. Voice – Resource should be able to configure desk phones (Avaya).