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Retentions Expert for Virgin Media *Interviews available IMMEDIATELY (£16,224 & 17,004)

Req ID#:  125091

Motherwell, Scotland, Agent Opening, GB

Retentions Expert for Virgin Media *Interviews available IMMEDIATELY (£16,224 & 17,004)

Customer Service
Who are we?

You’ve probably seen Virgin Media around. Whether it’s TV, mobile or super-fast broadband, we’re 100% focused on building connections that really matter with our customers, and the communities we serve. If you’re looking to build some meaningful connections with customers by finding the perfect products for them, come and join our team of customer retention specialists at our call centre in Sitel Maxim Park, Eurocentral.

Who are we looking for?

Are you great with people? An effortless communicator both over the phone and in writing? Are you comfortable handling objections? And are you resilient when faced with the occasional difficult conversation? If your answers are yes, then we want YOU!

Your practiced listening skills will be the key to your success, helping you pick up on the information you need to make irresistible product recommendations. You might already know a bit about the types of products we have, or have previously worked with targets - if so, great! But it’s not essential. If you’ve got the drive to deliver the best for our customers, you’ll fit right in – and we can teach you the rest.

The Role

You will take phone calls from customers who are looking to cancel our service. We understand that these things happen - it may be that they’re thinking of moving to a competitor or they might be calling to let us know that they’re not completely satisfied with their products. Whatever the call, we’re always aiming to build stronger relationships with our customers, and by listening carefully to their needs, we may be able to change their minds and convince them stay.

That’s where YOU come in – as you speak with customers over the phone, you’ll find out why they want to leave, and look to see whether there is anything we can do to keep them.

It’s all about the quality of your conversations. You’ll usually speak to around 35 customers a day so you’ll have enough time to get to know each new person and find out what makes them tick. You will combine your listening skills with key questions to do this and as an ambassador for our brand, you’ll highlight the value of our products, using your in-depth knowledge to inform and excite the customer about other relevant services on offer that they might enjoy

Some Benefits...

•20 days holiday + statutory bank holidays

•Subsidised Virgin Media Services

350MB/s Broadband Speed ,Bigger Bundle TV Package, Any Time Landline Calls 2x V6 Boxes , TV Go App for only £15.50 per month Plus more options to apply Sky Sports and Movies, Premier Sports at additional cost. *Terms and conditions apply*

• Subsidised Taxi Service

• Maxim Park 55% off City Link Services


Shifts: Full Time, 37.5 hours per week. Rotational shift pattern within our opening hours: Monday – Friday 8am to 9pm and Saturday/Sunday – 8am to 6pm<

Salary: £8.72 for 25yrs and over, £8.32/hr for under 25.

Location - Motherwell, ML1 Maxim Park is easily accessible by the M8, Junction 6 / Junction 7 and Free Parking on Site.

Reference: INDBELL125091

Data Notice
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Retentions Expert for Virgin Media *Interviews available IMMEDIATELY (£16,224 & 17,004)

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