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Call Centre Agent

Req ID#:  88600

Motherwell, Scotland, Agent Opening, GB

Call Centre Agent

Customer Service
About Us

We are looking for energetic and motivated Inbound Agents to join our team at our brand new call centre in Maxim Park.

Weekly basic salary with an excellent bonus scheme!

You could be working for SITEL – an award winning, international, outsourcing contact centre.

You will be working in partnership with the UK’s fastest Broadband provider – Virgin Media.

Job Summary

Job Role:

Your day to day tasks will include:

  • Identifying the needs of customers and offering a tailored package to meet their needs
  • Up-selling some amazing products
  • Customer Retention
  • Resolving challenging queries
  • Building rapport with customers
  • Achieving daily and monthly targets


This role is what you make it! SITEL offer promising opportunities; encouraging each individual to grow, learn and prosper.

Working Hours-37.5 hours per week – 5/7 days on rotation between 8am and 9pm *£8.72ph*

Other Benefits include:

  • Award winning training
  • Generous bonus scheme
  • Excellent Career Opportunities
  • Eye Care Vouchers
  • Pension Schemes
  • Corporate Discounts
  • Rewards and recognition schemes
  • Discounted Virgin packages
Key Skills
  • Great communication and listening skills
  • An excellent telephone manner
  • Confident using computer software - 3 weeks full training provided
  • Motivation and resilience to push hard and exceed set targets
  • Exceptional customer service skills
  • Ability to handle and resolve complaints


Call Centre Agent

Job Segment: Call Center, Customer Service

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