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Sr. Project Manager

Req ID#:  93051

Miami, FL, US, 33131

Sr. Project Manager



Learning Tribes is a global education, training, and development solutions provider which was founded in Paris, France 15 years ago by CEO Philippe Riveron. With offices in France, China, Brazil, and now in the US, Learning Tribes specializes in innovative, blended learning solutions leveraging the best of cutting-edge, digital technologies and proven learning principles.


The recent integration of Learning Tribes within the Acticall Sitel group – a leading global BPO with over 75,000 employees, doing business in 22 countries and in 44 different languages – makes this a unique opportunity to join an established, successful organization within an exciting start-up environment in our new Miami headquarters on Brickell Avenue.



Reporting directly to the Head of Project Strategy, the ideal, experienced Senior Project Manager (“SPM”) candidate is creative, self-motivated and able to manage and organize multiple key client projects. He/She will work closely with the Solutions and Creative teams to deliver every project on-time and within budget and scope. He/She will possess the business acumen to speak confidently to senior and C-Level executives, as well as the ability to engage with learning and development professionals.

The successful SPM must be outgoing, organized, and results-oriented. It is imperative that he/she is a good listener who can ask appropriate questions in order to better understand the project needs and guide the team (internal and client) through the optimal solutions to ensure success. An independent thinking, strong communicator who can follow an agile project management process will be considered a top candidate.



  • Meticulous attention to detail while masterfully multi-tasking.
  • Willingness to seek out, receive, and act on feedback to achieve improved performance.
  • Proven organizational and project management skills leading to exceptional outcomes.
  • Accessible and flexible style which builds trust and confidence amongst colleagues and clients.
  • Able to plan and facilitate impactful meetings and effective sessions/workshops, encouraging client engagement.
  • Communicates effectively (written and verbal).
  • Customer-centric.
  • Strategic Mindset.
  • Situational adaptability.
  • Build strong relationships both internally and externally.
  • Strong working knowledge of Microsoft Office.



  • Ensure that all projects are delivered on-time, within scope and budget.
  • Manage both external and internal budgetary requirements and constraints.
  • Monitor project scope and objectives, involving all relevant stakeholders and ensuring accurate timelines.
  • Ensure resource availability and allocation.
  • Develop a detailed project plan to track progress.
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects.
  • Use appropriate verification techniques to manage changes in project scope, schedule, costs, and margin.
  • Measure project performance using appropriate systems, tools, and techniques.
  • Report and escalate to senior leadership if/when needed.
  • Manage the relationship with the client, the Solutions Team, and Creative Team, as well as all stakeholders.
  • Perform risk management to minimize project complexities.
  • Create and maintain comprehensive project documentation.




  • Bachelor’s degree required, Master’s Degree and above preferred.
  • 5+ years of experience in project management, preferably in B2B environment.  
  • Genuine passion for learning/educational endeavors.
  • Excellent client-facing capabilities.
  • Strong written and verbal communication.
  • Ability to manage multiple projects and to work under pressure.
  • Proficient in Microsoft Office and project management tracking tools (Smartsheet is a plus).
  • French or Spanish fluency a plus, but not required.


Job Type: Full Time

Travel Required: 5-10%

Compensation: Will be discussed based on the candidate profile and business experience



Sr. Project Manager

Nearest Major Market: Miami

Job Segment: Project Manager, Risk Management, Manager, BPO, Technology, Finance, Management, Operations

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