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Solutions Engineer TSC

Location: 

Miami, FL, US, 33131

Req ID#:  80482

At TSC we help brands build more rewarding and happier digital relationships with their customers. If you are anxious to work directly with global clients and you thrive in a scrappy, entrepreneurial environment, read on!

 

TSC is seeking a Solutions Engineer to create digital transformations that help our clients exceed their business objectives and provide excellent customer experiences.  The Solutions Engineer leads the digital transformation process and be the bridge between the Sales and Delivery teams.  The Solutions Engineer must be able to articulate technology and product positioning to both business and technical users and must be able to establish and maintain strong relationships with internal counterparts and prospect/client stakeholders throughout the sales and product development cycles.

 We want this individual to think outside the box; to be strategic and push our organization to create strategic digital solutions. Successful applicants are comfortable in client-facing engagements and can translate their business objectives into solutions. They can work on many projects simultaneously, are well organized, and can rapidly switch without losing a step. This position is ideal for a candidate that is creative, intelligent, resourceful, collaborative, and has a passion to win.

 

TSC is a division of Sitel. Sitel is one of the largest global outsourcing providers of customer care; with over 400 active clients, 75,100 employees, across 24 countries. Sitel’s clients are hungry for solutions that help build better customer experiences and relationships. This is an opportunity to be part of the core team, working directly with some of the world’s most exciting brands; making an impact on their business and contributing to a motivated and vibrant culture.

TSC, started eight years ago in France and now help clients with a full range of solutions ranging from social media strategy to building user communities, to mapping customer journeys. For the past three years we’ve been building the brand in North America and working with existing Sitel clients to develop new solutions and strategies.

Besides the challenge, we offer attractive package (compensation, insurance, etc.) and an awesome work environment with an ocean view!

 Below is a link to pictures of our Corporate Headquarters on Biscayne Bay!

https://officesnapshots.com/2018/01/23/acticall-sitel-group-headquarters-miami/

If you are excited to grow in your career and up for the challenge, we want to meet you!

 

Responsibilities:

 

  • Provide pre-sales support
  • Assist with functional and technical elements of RFIs/RFPs
  • Assist with solution pricing process
  • Provide high-level visuals and diagrams of solution designs
  • Be responsible for product demonstrations (chatbots, Community platforms, V-IVR, etc.) to customers and at field events such as conferences, seminars, etc
  • Provide technical support to the delivery team:
  • Lead technical meetings
  • Evaluate technical partnerships
  • Select technical profiles (core team members and contractors) and control their work
  • Design technical processes and documentations for project managers and developers

 

Qualifications:

 

  • Embrace challenge; relentless pursuit of excellence; little fear of adversity and headwinds; self-starter mentality that takes direction but doesn’t wait for it; kind and decent human being; doesn’t take her/himself too seriously; challenges current practice and standards; innovative; embraces change
  • Ability to develop unique ideas and solutions that align with business objectives
  • Previous experience as a Solution Architect or Technical lead. Broad technology knowledge, having worked in digital marketing, and/or custom development projects
  • Comfortable in the dynamic atmosphere of a technology-centric marketing services agency with a rapidly expanding customer base and able to present to potential prospects
  • Ability to manage multiple deadline-oriented projects concurrently and thrive in a fast-paced environment
  • Strong written and verbal communication skills, attention to detail and organizational skills
  • Ability to be strategic, analytical, creative, communicative, and detail-oriented
  • Expert skills in PowerPoint, Excel and graphic design programs.
  • Bachelor’s degree in Computer Science, Software Engineering, MIS or equivalent with over 7 years of overall experience
  • Must be able to work from our office in Miami and ability to  travel as needed

 

 

Solutions Engineer TSC


Nearest Major Market: Miami

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