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Strategic Account Manager - Learning Tribes

Req ID#:  94208

Miami, FL, US, 33131

Strategic Account Manager - Learning Tribes

Operations

Strategic Acount Manager – Learning Tribes

COMPANY OVERVIEW

A subsidiary of Sitel Group with 80,000 employees and operations in 22 countries worldwide, Learning Tribes USA is dedicated to delivering unique and innovative learning experiences. Providing a combination of industry-leading technology, award-winning L&D solutions and consulting services, Learning Tribes equips enterprise companies with the insights, tools, and expertise they need to empower their people and increase performance.

With Tribes in Paris, Shanghai, Sao Paulo, and Miami, Learning Tribes is moving faster than ever, introducing new products and services that are revolutionizing the industry and strengthening its position as a leading learning solutions provider across industries, geographies, verticals and all stages of the end-to-end learner journey. At Learning Tribes, our customers’ success expands our success, so we put our heart and soul into helping them achieve results that exceed all expectations. Are you ready to join the Tribe?

 

POSITION SUMMARY

 

The Account Manager leads innovative account management strategies, and is focused on increasing profitability and deepening client relationships within a portfolio of Global Multi-National accounts. The Account Manager role is to grow and increase the non-transactional revenue of their portfolio, through a combination of exceptional relationship management and consultative sales skills, a sophisticated ability to synthesize client needs and identify innovative solutions, a strong understanding of the external market, and their in‑depth knowledge of the power of the LT value proposition. To drive growth and develop innovative, value‑add and client focused solutions, the Account Manager will also be responsible for:

  • Research the marketplace and competitor products and services to highlight the value that distinguishes LT products, and specifically leverages MI, benchmarking, and technology as critical value drivers.
  • Develop an in-depth understanding of key business drivers, organizational culture and the competitive position of clients.
  • Leading sales efforts to deliver multiple revenue streams and further penetrate accounts, with a focus on driving non-transaction, premium revenue.
  • Increasing profitability by proactively identifying new opportunities and delivering innovative solutions that continue to add value to our clients.
  • Develop creative pricing strategies, and contributing to ongoing client P&L management.
  • Lead business planning, C-Level executive reviews, quarterly and annual reviews, and business negotiations on rebids for strategic accounts.
  • Enhance the value proposition through policy consultation, researching white paper needs, technology road mapping, optimizing online solutions, and event content development.
  • Develop client innovation forums, including agenda ideas and content, guest speakers, panelists, and facilitators specific to driving premium revenue.

 

QUALIFICATIONS

  • Must have 3 to 5 years’ global multi-national account/client management, sales, consulting experience required.
  • Previous experience with global clients with $100M in revenue preferred.
  • Previous global service delivery /account implementations experience a plus.
  • Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
  • Proven success in consultative selling is required, in addition to demonstrated success increasing client revenue and profitability.
  • Keen ability to communicate LT’s value proposition up to and including the “C Suite”.
  • Demonstrated ability to create strategic vision, build action plans, set goals.
  • Proven innovative problem-solving abilities and decision making skills required, in addition to project management, prioritization, and planning skills.
  • Strong financial acumen and analytical mindset required to leverage the key drivers of profitability.
  • Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions with proven success in RFP management/negotiations.
  • Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.
  • A sophisticated range of communication and presentation skills to present complex ideas in a simple and compelling way to a wide variety of audiences.
  • Highly collaborative with proven success working in matrixed environments.
  • Advanced Excel, Word and PowerPoint skills required.
  • Must be able to travel 25-35% of the time.

    

Location

United States>Miami>Virtual Location

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Strategic Account Manager - Learning Tribes


Nearest Major Market: Miami

Job Segment: Account Manager, Consulting, Manager, Relationship Manager, Sales, Technology, Strategy, Management, Customer Service

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