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Marketing Manager, Brand & Product (US Remote)

Req ID#:  186168

US

Marketing Manager, Brand & Product (US Remote)

Sales/Marketing

 

Learn, Lead & Grow at Sitel Group®

 

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

 

About Sitel Group®

 

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

To learn more, visit www.sitel.com or join the conversation on TwitterFacebook, and LinkedIn.

 

Position Overview  

 

This role is responsible for the development of compelling messages and impactful tools that effectively bring the Sitel Group® brand and products to life for clients and prospects across the globe. This role will work closely with The Sr. Director, Global Brand and Product Marketing and other members of the Global Marketing team, as well as members of the Field Marketing and Product teams.

 

Core Responsibilities

 

  • Develop compelling product marketing messages.
  • Translate technical details into customer benefits.
  • Working with other members of the Global Marketing team, develop product content such as PowerPoint decks, whitepapers, case studies, videos, website copy.
  • Ensure the corporate website is maintained with the most current brand and product messaging, support the development of new digital content as required.
  • Communicate the value of new products and services to the sales and marketing team.
  • Ensure all activities support agreed on brand and product-specific messages.
  • Understand the competitive landscape—be an expert on our competition, how they are positioned, and how our product offering compares.

 

Qualifications

 

  • Education:  BSc/BA in Marketing, Communications or similar field
  • Years of Experience: 7+, including experience supporting diverse internal local marketing functions preferred.
  • Ability to build succinct but compelling narratives, with excellent copywriting and editing skills
  • A keen eye for detail.
  • Excellent organizational and time management skills, including proven project management skills.
  • Familiar with product marketing tactics (e.g. integrated marketing campaigns).
  • Strong communication, interpersonal and presentation skills.
  • Ability to prioritize and work under pressure/to tight deadlines, managing multiple stakeholders/concurrent projects.
  • Enthusiastic and self-motivated, with a keen desire to make a difference towards the realization of shared goals.
  • Ability to build strong working relationships at all levels within the organization.
  • High level of proficiency with Microsoft Outlook, Microsoft Word, Microsoft PowerPoint.
  • Up to 10% travel.

 

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Marketing Manager, Brand & Product (US Remote)


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