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Customer Service Representative - Sitel Nicaragua

Req ID#:  347830

Managua, Embassy, NI

Customer Service Representative - Sitel Nicaragua

Customer Service

About Us

Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

  •  GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, AND EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group.

Job Summary

We are looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction.


  • · Answer Incoming Calls to customer service Lines.
  • · Provide a high level of professional and competent service assistance.
  • · Successfully complete and approve training and quality requirements.

Main Requirements

  • At least 18 years old
  • High School Diploma
  • Experience in customer service or call center is desirable
  • Nicaraguan Citizenship or work permit
  • Schedule Flexibility
  • Intermediate to Advance English Skills
  • Strong Computer Skills

Skill Required

Communication Skills:

  • Excellent written & verbal communication skills (English)
  • Ability to communicate effectively & clearly.
  • Ability to read disclosures and financial terminology
  • Communicates effectively in a positive and diplomatic manner. 

Customer Service Skills:

  • Excellent Customer Service Skills (no CS is required).
  • Ability to empathize with the customer.
  • Ability to build and gain the customers trust by listening & understanding, and where possible, exceeding their needs.

Problem-Solving Skills:

  • Ability to analyze issues and find appropriate solutions for customers' inquiries.
  • Ability to approach problems logically with diplomacy and professionalism.
  • Ability to quickly resolve problems with accuracy.
  • Ability to be proactive and self-sufficient
  • Ability to probe effectively by asking open-ended questions

Technical Skills:                               

  • Basic PC knowledge.
  • Ability to multitask.
  • Skilled in accurate data entry.

Customer Service Representative - Sitel Nicaragua

Job Segment: Call Center Representative, Customer Service Representative, Call Center, Data Entry, Customer Service, Administrative

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