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Manager, Security Engineering

Req ID#:  363088


Manager, Security Engineering

Information Technology

Learn, Lead & Grow at Sitel Group®   

We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.  

With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customer’s over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.  

You Will:

Reporting into the Global Security organization, the Global Manager of Security Engineering will be responsible for the architecture and engineering aspects of Cyber and Cloud security to ensure client systems are in compliance with applicable security policies, regulations and industry standards.

In this role you will need to work in collaboration with the Regional Technology teams, Legal, Sales and Operations to ensure client systems are in compliance with applicable security policies, regulations and industry standards.  This will include, but not limited to the contribution of a Security Engineering Roadmap that will continue to evolve and drive state of the art technical security solutions across the enterprise.

  • Gather requirements, creates security architecture designs, analyzes technical alternatives, provides cost analysis, tests options, prepares configurations, documents and communicates engineering plans.
  • Clearly articulate and keep the business abreast of the benefit to the organization around data loss protection, insider threat detection and prevention, anti-virus, next generation firewall and proxy technology, virtual desktop and server security, multi-factor authentication and encryption technologies for data at rest or in-transit, Cloud security, Endpoint Detection and Response.
  • Provides input in the development of operating and capital budgets.
  • Disaster Recovery strategy – partner with technology on the design, implementation, and operating efforts for the regional disaster recover models and plans.
  • Work closely with the Global Director of Security Engineering on the development of functional goals and objectives.
  • Work with all global technology functions to ensure that the ongoing education, awareness and execution aligns with the Security Engineering Roadmap.
  • Being a functional leader and resource within the company and security technical lead for the region.
  • Partner with multiple platform and application owners to review and approve solutions and develop best practices and standards that can be leveraged company-wide.
  • Support other areas on the global security around investigations, risk assessments and new projects as required.
  • Support approval process for requirements from internal and external clients. 


You Have:

  • Bachelor's Degree in Computer Science, Business Information Systems or related field or equivalent work experience required.
  • Minimum of 3-5 years of increasingly diverse or complex experience in field of Technology or Cyber Security within a global environment.
  • CISSP preferred or must be obtained within 2 years of being in the role.
  • Experience of Cloud security controls.
  • Demonstrated skills in the area of Cyber Security and associated compliance regulations and industry standards, which include, but not limited to:  SSAE18, PCI-DSS, ITIL, ISO 27001 (processes and practices), COBIT, NIST 800-53.
  • Requires the highest level of security critical thinking, creativity, and innovation in developing new concepts, theories, and products to address the most complex and strategic issues facing the Sitel Group.
  • Project management skills to organize, drive and execute initiatives.
  • Prior call center experience is highly advantageous given the specialized security environment that will be managed.
  • Ability to work in a highly dynamic environment and the ability to thrive in an environment undergoing rapid technological and business change.
  • Demonstrated ability to drive security conversations and create business strategies and cases. 
  • Demonstrated understanding of current and emerging security technologies, both Cyber and Cloud
  • Excellent verbal and written skills and able to communicate effectively with internal and external clients while maintaining enthusiasm, sound judgment and common sense.
  • Ingenuity, creativity, motivation, and self-starter attitude required.
  • Demonstrated experience working in a complex global environment and being a security change agent in order to drive improved security controls and operations.
  • Experience working in an ITIL environment.




Our Perks


Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.





Join the #SitelLife


GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.  


GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.  


WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  


BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  


MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  

Manager, Security Engineering

Job Segment: Engineering Manager, Cyber Security, Call Center Manager, Call Center Supervisor, Engineer, Engineering, Security, Customer Service

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