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Manager, Sales Strategy & Governance (Remote, US)

Req ID#:  289293


Manager, Sales Strategy & Governance (Remote, US)


Learn, Lead & Grow at Sitel Group®   


We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves.  As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. 


With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.  

You Will


As Manager, Sales Strategy & Governance at Sitel Group® you will manage the end-to-end deal governance process, assess key risk factors, Understand pricing drivers, Manage the process and SLA’s, and know when to exit a deal. Collaborating across, Sales, Legal, Solutions, Finance, Pricing, Operations in this role, your goal is to enable the revenue generating teams optimize deals, and close them more effectively and without errors.


  • You will be a part of the solutions team and the lead strategy and governance to incoming deals.
  • Ensure deals go through the mentioned process quickly and with compliance to SLAs, appropriate escalations and without skipping steps.
  • Follow up with the opportunity owner often to make sure things are progressing in the deal.
  • Use critical thinking skills to see what deals make sense for the organization, where we need to reposition, strategize a win for the client and us.
  • May perform other additional duties and responsibilities as assigned.

You Have


  • Ability to take ownership of assigned duties, and demonstrate initiative by making suggestions for continuous improvements project management experience and understanding of the BPO industry or similar industry and metrics.
  • Business Degree – Finance, Accounting, Sales, Operations, Project Management, Process Management
  • Judgement and Decision-making: must possess excellent judgement and strong reasoning skills, to fully assess potential risks and develop sound suggestions
  • Analytical and Research skills: must be naturally curious and driven to seek out information needed make suitable recommendations.
  • Strong understanding of financials and profitability acumen.
  • Agility and poise under pressure.
  • Communication skills: able to convey information clearly and concisely, both verbally and in writing to peers, senior-level and stakeholders at all levels. Able to maintain confidentiality and use discretion when sharing sensitive information. Comfortable delivering unpleasant news with tact and diplomacy.
  • Interpersonal skills: Able to work collaboratively and develop solid working partnerships with all levels across different teams
  • Strong attention to detail, organizational skills, and ability to prioritize and accomplish multiple varied tasks.

Our Perks


Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Join the #SitelLife


GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.  


GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.  


WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  


BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  


MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  



Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Sitel Group® is proud to be an Equal Opportunity workplace.

Manager, Sales Strategy & Governance (Remote, US)

Job Segment: Sales Management, Sales Operations, Manager, Sales, Strategy, Management

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