Manager, IT Systems- SuccessFactors EC Platform

Job Summary

The Manager of IT Systems for SuccessFactors Platform plays a pivotal role in driving the strategic direction and development of our HR systems and tools with a focus on the SAP SuccessFactors Employee Central module.  This role oversees the Employee Central module product lifecycle, from conceptualization to launch, and beyond delivering innovative solutions for the hire to retire process to enhance the efficiency, effectiveness, and user experience globally.   

The Manager of IT Systems for SuccessFactors Platform manages a small offshore team to drive initiatives as well as perform platform maintenance and compliance activities aligned to technology standards and best practices.

About Foundever ™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

• Winner of Comparably’s Award for Best Global Culture in 2022 and 2021 
• Gold Stevie Award Winner for Great Employers 
• We foster an exciting culture of creativity, connection, and commitment.  

Read more about our culture: Foundever™ Stories. 

Responsibilities:

• Provide technical expertise and leadership in the design, development, and maintenance of HXM solutions for global stakeholders using SAP SuccessFactors Employee Central
• Champion a user-centric approach to development, ensuring that Employee Central is intuitive, user-friendly, and meets the needs of diverse user groups.
• Collaborate with other technical and project teams to ensure smooth integration of SAP SuccessFactors Employee Central data with internal and external systems.
• Partner with the HR functional owners and internal stakeholders to drive technology solutions that improve HR processes and simplify the user experience.
• Ensure SAP SuccessFactors Employee Central is accurately configured to meet global business requirements.
• Oversee EC Platform team for all Employee Central inquiries and issues to ensure they are resolved in a timely manner and keep stakeholders informed.
• Monitor trends in Employee Central issues and requests, recommending and implementing improvements to the user experience, functionality, configuration, or integration with other tools.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or equivalent work related experience.
• Proven track record of at least 5+ years of experience in SuccessFactors Employee Central Administration and configuration management.
• Demonstrated leadership experience, with the ability to lead an offshore functional team, drive consensus, and inspire a shared vision for SAP SuccessFactors product exploitation.
• Deep domain knowledge in the SuccessFactors Employee Central module and ‘hire to retire’ process including core HR, Time Off, integrations, Workflows, Reporting, Role Based Permissions, Data Privacy (PII,GDPR), Global/Local country templates, Document Generation, MDF Objects, Position Management, and Onboarding.
• Strong analytical and problem-solving skills, with the ability to translate complex business requirements into actionable SAP SuccessFactors Employee Central product features and specifications.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and influence decision-making.
• Proven ability to thrive in a fast-paced, dynamic environment, with a proactive and results-driven mindset.
• Familiarity with agile development methodologies, software development lifecycle (SDLC), and project management best practices.
• SAP SuccessFactors Administration Certification in Employee Central or willingness to obtain such certification.
   

Our Perks:

• Competitive salaries, benefits, 401K contribution matching and paid time off. 
• Onsite and remote work at home available (depending on the market). 
• Growth opportunities through various development programs. 
• Employee discounts. 
• Excellent work culture. 

Salary Range:

The base pay range for this position is up to $115,000.00 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.  

Pre-employment Requirements:

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years. 

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.