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Manager, Facilities & Projects/Renovations

Req ID#:  195789


Manager, Facilities & Projects/Renovations



Learn, Lead & Grow at Sitel Group®


We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.


About Sitel Group®


As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

To learn more, visit www.sitel.com or join the conversation on TwitterFacebook, and LinkedIn.


About the Job


The Manager, Facilities & Projects/Renovations will have a role in managing a variety of facility asset investments, an understanding of Real Estate, Infrastructure, UPS, and CCTV as well as other facilities background.  The successful candidate will work in collaboration with our Director, Real Estate & Facilities to supervise and manage Sitel’s NA strategy. 1) Deep experience and skills in managing a variety of Facility Asset investments, owned and leased space ensuring efficient, safe and effective operations of all facilities around the world; 2) A consistent track record of delivering superior results in a decentralized corporate setting; and 3) Excellent grasp of facility financial concepts, financial analysis, budget formulation, and business case development are also critical.




  • Manage Facilities capital spend and operating budget, setting and delivering on annual budgets.
  • Lead negotiations and finalize contracts with respect to construction projects, facility vendors, architects, outside legal counsel,  and others as necessary
  • Develop and present business cases;
  • Ensure cost-effective maintenance of all company facilities to achieve an optimal state of uptime, safety, security, and compliance to established standards
  • Design, Build and Deliver Facility Construction projects ranging from 100K-$10M spend.
  • Work with third parties (e.g., project managers, architects, contractors, and others) on large-scale construction projects, relocation and remodeling projects, vetting all aspects of the project to optimize costs and timelines and achieve overall project goals.
  • Manage change and communicate with all impacted parties throughout the process.
  • Real Estate Lease Administration.




  • Minimum: 5-7 experience in Facility Management, Infrastructure planning, and facility buildouts / 3-5 years of leadership experience.
  • Strong project management skills with experience in organizing, planning, and executing large-scale projects from the design phase through to implementation.
  • Experience managing mission-critical infrastructure is required.
  • Ability to thrive in a fast-paced environment with multiple projects and deadlines
  • Strong technical aptitude.
  • Experience with selection and implementation of building management systems, end-user facility maintenance request systems and vendor invoicing systems.
  • Proactive, well organized and results-oriented, with the ability to lead and participate in multiple projects and competing priorities simultaneously
  • Negotiations experience.
  • Proficient with Microsoft products (Word, Excel, PowerPoint, etc.)
  • Problem-solving skills a must.
  • Exceptional work ethic, high energy, demonstrates urgency, fast pace and ability to multi-task.
  • Ability to drive timely completion and closure of all projects.
  • 25%  or more- domestic and international.




Manager, Facilities & Projects/Renovations

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