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Manager, Cloud Operations- Azure and AWS

Req ID#:  355348


Manager, Cloud Operations- Azure and AWS

Information Technology

Learn, Lead & Grow at Sitel Group®   


We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.  


With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customer’s over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.  


Remote- US


You Will


As a Manager, Cloud Operations  you will be responsible in leading a Global Cloud Operations team that has deep technical knowledge of Microsoft Azure and AWS Cloud. In this position you will provide technical leadership for the infrastructure engineering team, including planning, coaching, recruitment, selection, performance development and mentoring.


  • Able to lead and motivate teams of Cloud Engineers that architect, design, deploy, maintain, and support enterprise Cloud infrastructures
  • Applies Servant Leadership principles to enable teams to succeed and perform optimally
  • Participates in the definition, planning, and progress tracking towards completion of teams' initiatives, goals, and assignments
  • Ensures alignment of teams' activities with business objectives and priorities
  • Elaborates and communicates projects' vision and goals, and how they tie into the overall organization strategic objectives
  • Elicits and coordinates communication with external teams and entities to bring about clarity of requirements, delivery expectations, and completion timelines
  • Identifies risks, escalates issues affecting teams, and proactively coordinates their prompt attention

  • Monitors for and works to remove blockers that impede progress
  • Helps implement Change Management practices for process execution, standards definitions, and documentation
  • Participates in Incident Management activities, as applicable
  • Assists on recruiting, training facilitation, and talent retention initiatives.

You Have


  • Proven engineering experience in either Azure or AWS. Preferably both.
  • Bachelor's Degree in Computer Science, Business Information Systems or related field or equivalent work experience required. AWS/Azure Certifications are a plus.
  • Minimum 8 years in Enterprise IT Operations.
  • Minimum 5 years working in managing a team that supports production AWS/Azure environments.
  • 5+ years developing with scripting languages (e.g. PowerShell, JSON, Python or other applicable language) with at least 2 years focused on Cloud Automation.
  • Experience working within a Dev Ops framework using CI/CD and/or Agile.
  • Experience with source code repositories (e.g. Github / Gitlab / AWS CodeCommit) and CI/CD toolsets.
  • Experience implementing effective monitoring, logging, and auditing of IaaS/PaaS cloud environments to ensure a secure and compliant infrastructure.
  • Experience implementing key performance indicators and capacity planning metrics to ensure cost savings opportunities in CSPs are realized.
  • Experience Developing/Implementing programmatical controls in relation to security recommendations on current and future AWS/Azure platforms.
  • Experience working with SAML 2.0 or higher with integration w/3rd party products
  • Practical understanding of ITIL V2/V3, Agile, and Cloud Governance practices.


Our Perks


Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.



Join the #SitelLife


GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.  


GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.  


WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  


BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  


MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  


Manager, Cloud Operations- Azure and AWS

Job Segment: Operations Manager, Computer Science, Change Management, Engineer, Manager, Operations, Technology, Management, Engineering

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