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Trainer for Global Image Company - Lisbon, Portugal

Req ID#:  87527

Lisboa, Portugal, PT

Trainer for Global Image Company - Lisbon, Portugal

Operations
We’re hiring!

 

A Customer Service Trainer to integrate a new Client.

 

Welcome to #SitelPortugal

 

Sitel is a people-driven global company that delivers customer experience solutions to some of the world’s best brands. We provide multilingual customer experience management globally to our diversified client base across all stages of the customer journey.

 

Grow your career with us,

We are currently looking for enthusiastic and motivated candidates to join the Sitel team.

 

 

About our client,

“Taking an image, freezing a moment, reveals how rich reality truly is.” (Anonymous)

Photography is a passion and to our Client an Innovation challenge, and an all-world for Storytelling.

You will be an important support to one of the Best Image World Brands.

 

 

We are looking for a talented and accomplished Trainer

To enhance the competencies of individual employees by designing and conducting training programs that will boost employee’s workplace performance in alliance with the company’s core values. You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions. Also, measuring the efficiency of each training process and improve metrics.

 

 

Our expectations about you,

 

  • Identify training needs by evaluating strengths and weaknesses
  • Translate requirements into trainings that will groom employees for the next step of their career path
  • Build annual training program and prepare teaching plans
  • Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
  • Direct structured learning experiences and monitor their quality results
  • Acclimate new hires to the business and conduct orientation sessions
  • Deliver training courses
  • Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
  • Periodically evaluate ongoing programs to ensure that they reflect any changes
  • Stay abreast of the new trends and tools in employee development
  • Alignment with the Client training program and Sitel procedures
  • Understand and comply with all regulatory, fair-trading and competition rules and adhere to Health, Safety and Security responsibilities.

 

 

What you need to have,

 

  • Bachelor’s degree or directly related work experience
  • Strong English verbal and written communication skills (mandatory)
  • Proficient second language will be a plus
  • Evidence of effective interpersonal, coaching, and leadership skills
  • Good organization/time management skills  and problem-solving skills
  • Ability to work with a variety of people from diverse backgrounds
  • Ability to organize and prioritize, set priorities and multi-task
  • Ability to adhere to all organizational policies and procedures
  • Ability to provide feedback in a positive and supportive manner
  • Ability to assess agents’ professional, linguistic, technical and diagnostic skills, identify strengths/weaknesses and recommend solutions
  • Able to effectively use Microsoft applications (i.e.: Word, Excel, PowerPoint, Project, Outlook etc.)
  • Experience of relevant training and coaching technique

 

Specific Requirements (when necessary)

  • Availability to travel
  • Out-of-hours support

 

 

What’s in it for you?

 

  • Competitive wages (14 monthly payments per year)
  • Help in finding accommodation (if necessary)
  • Continuous investment in training and personal development
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Fun and engaging company-wide initiatives, like our SitelFit wellness program

 

Are you ready to Wow Customers?

Begin your Sitel journey - Apply Today!

 

For any question contact our Recruitment Team at careers.portugal@sitel.com

 

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Trainer for Global Image Company - Lisbon, Portugal


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