Sitel is a people-driven global company that delivers customer experience solutions to some of the world’s best brands. We provide multilingual customer experience management globally to our diversified client base across all stages of the customer journey.
 
Grow your career with us.

We are currently looking for an enthusiastic and motivated Talent Acquisition to support the full-cycle recruitment of all management positions.

Our expectations about you.

• Sourcing external candidates through various channels, evaluating resumes, planning interview and selection procedures whilst managing the hiring paperwork
• You should be able to manage our full recruitment cycle and ensure we always meet our staff requirements:
• Collaborate with hiring managers to determine qualification criteria for each position
• Be the main point of contact and develop influential relationships with candidates
• Screen resumes and applications and update candidates on hiring processes
• Report to hiring managers and HR managers on the status of open positions
• Evaluate candidates based on their interview and assignment performance
• Provide interview & assessment feedback, when necessary and appropriate
• Act as a consultant to new hires and help them onboard
• Interview candidates during various hiring stages

• Thorough knowledge of HR best practices and have innovative ideas – confident headhunter
• Good personal organization and presentation; first-class communication skills and commitment to delivering excellent service to members – always going the extra mile
• Good prioritization to reach decisions quickly and effectively with an excellent eye for detail
• Creative thinking and a technology lover person
• A keen understanding of the differences between various roles within organizations
• Very strong verbal and written communication skills in Portuguese and English language
• Familiarity with social media tools for headhunting 

Education and experience.

• College degree in HR Management, Organisational Psychology or a relevant field
• Good knowledge of Portuguese labor legislation (preferential)
• Customer Support Industry experience will be a plus

Specific Requirements (when necessary).

• Availability to travel
• Out-of-hours support

• Competitive wages (14 monthly payments per year)
• Help in finding accommodation (if necessary)
• Continuous investment in training and personal development
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Fun and engaging company-wide initiatives, like our SitelFit wellness program

Are you ready to Wow Customers?
Begin your Sitel journey – Apply Today!

For any question contact our Recruitment Team at careers.portugal@sitel.com