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Quality for Global Image Company - Lisbon, Portugal

Req ID#:  87521

Lisboa, Portugal, PT

Quality for Global Image Company - Lisbon, Portugal

Operations
We’re hiring!

 

A Quality Customer Service to integrate a new Client.

 

 

Welcome to #SitelPortugal

 

Sitel is a people-driven global company that delivers customer experience solutions to some of the world’s best brands. We provide multilingual customer experience management globally to our diversified client base across all stages of the customer journey.

 

 

Grow your career with us,

We are currently looking for enthusiastic and motivated candidates to join the Sitel Team.

 

 

About our client,

“Taking an image, freezing a moment, reveals how rich reality truly is.” (Anonymous)

Photography is a passion and to our Client an Innovation challenge, and an all-world for Storytelling.

You will be an important support to one of the best Image world brands

 

 

We are looking for a talented and accomplished Quality

To enhance the competencies of individual employees coaching programs that will boost employee’s workplace performance in alliance with the company’s core values. You will be responsible for monitoring procedures and identifying improvements or non-conformity issues.

 

 

Our expectations about you,

 

  • Ownership of quality methodology, delivery, and development across the Operations
  • Understand customer needs and requirements to develop effective quality control processes
  • Providing appropriate feedback on the quality of the service to advisors ensuring adherence to procedures
  • Attends and participates in meetings with Operations to discuss outputs of monitoring
  • Provides relevant information for Monthly Quality Reports
  • Provides feedback to the training department about issues arising from monitoring
  • Participates in monthly calibrating sessions to ensure consistency
  • Understand and comply with all regulatory, fair trading and competition rules and adhere to Health, Safety and Security responsibilities.

 

 

What you need to have,

 

  • Bachelor’s degree or directly related work experience
  • Strong English verbal and written communication skills (mandatory)
  • A proficient second language will be a plus
  • Evidence of effective interpersonal, coaching, and leadership skills
  • Good organization/time management skills and problem-solving skills
  • Ability to work with a variety of people from diverse backgrounds
  • Ability to organize and prioritize, set priorities and multi-task
  • Ability to adhere to all organizational policies and procedures
  • Ability to provide feedback in a positive and supportive manner
  • Ability to assess agents’ professional, linguistic, technical and diagnostic skills, identify strengths/weaknesses and recommend solutions
  • Able to effectively use Microsoft applications (i.e.: Word, Excel, PowerPoint, Project, Outlook, etc.)
  • Experience of relevant quality and coaching technique

 

Specific Requirements (when necessary)

  • Availability to travel
  • Out-of-hours support

 

 

What’s in it for you?

 

  • Competitive wages (14 monthly payments per year)
  • Help in finding accommodation (if necessary)
  • Continuous investment in training and personal development
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Fun and engaging company-wide initiatives, like our SitelFit wellness program

 

Are you ready to Wow Customers?

Begin your Sitel journey - Apply Today!

 

For any question contact our Recruitment Team at careers.portugal@sitel.com

 

 

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Quality for Global Image Company - Lisbon, Portugal


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