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Project Manager for Airbnb - Portugal

Req ID#:  358457

Lisboa, Portugal, PT

Project Manager for Airbnb - Portugal


Learn, Lead & Grow at Sitel Group®


We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.


  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.


About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 100,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.



Come and work with us.


We are looking for a talented and accomplished PMO - Project Manager to join our team.


As a Project Manager, your daily responsibilities will include:

  • Planning what work needs to be done, when and who’s going to do it
  • Assessing risk and managing mitigating actions
  • Ensuring the deliverables are executed to the right standard
  • Motivating a team of people involved in the project
  • Coordinating deliverables with Project Team members
  • Ensuring the project is running on time and to budget
  • Managing changes to the project as and when necessary
  • Ensuring the project delivers the expected outcomes and benefits
  • Liaison with the client with status updates and expected implementation timelines




  • Minimizing risk: as a Project Manager, you will be required to juggle a great many situations to ensure the project does not fail.
  • Keeping the team aligned: miscommunication can cause problems very quickly, so it is essential that the Project Manager makes themselves the conduit for discussions about the project, and that everyone involved knows what is expected of them and why.
  • Right skills: Project managers can’t bring in a project if they are not supported by a team with the right skills. This is a challenge which must be addressed from commencement of the Project.
  • Pressure: Project Managers must be able to work under pressure. Our Customers (internal and external) can be very demanding and timelines can be tight.
  • Things don’t always go to plan: as the Project Manager, there will be occasions that need you to think outside the box and be able to bring the Project Team together in order to overcome challenges.
  • Timely knowledge of Global and Regional changes: examples of this include organizational structure and changes in process/ways of working. 
  • The Project Team’s ability to be agile and dynamic in thinking and execution: this promotes empowered resources, builds accountability, speed of delivery, and focus on workstream continuous improvement.


To succeed in the role, you will need to have/be:

  • Advanced level of English (at least C1) both verbal and written
  • One or more additional language(s) spoken in the project is a plus
  • PMO Basics & Methodology
  • Risk Management & Analysis
  • Financial & Cost Management
  • Leadership & Management
  • Communication
  • Critical thinker
  • Teamwork & Collaboration
  • Responsibility & Accountability
  • Problem solving & Decision making
  • Customer focus
  • Dynamic learning mindset
  • Understanding of Operational delivery
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to Portugal


Education and experience

  • University/College Degree or relevant experience
  • External Methodologies (examples: Scrum, PMP, Change Management, ITIL, Prince 2 & SDLC)
  • Working in an outsourcing environment




What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.


  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our SitelFit wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture


Join the #SitelLife

Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!

Apply today!


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