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Logistics Coordinator - Lisbon, Portugal

Req ID#:  332508

Lisboa, Portugal, PT

Logistics Coordinator - Lisbon, Portugal


Learn, Lead & Grow at Sitel Group®


We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.


  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.


About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 100,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.


Come and work with us.


We are looking for a talented and accomplished Logistics Coordinator to directly coordinate the logistics process and team by collecting and reporting all KPIs data from Sitel Operations, Supporting Departments and Leadership. Manage stocks and deliveries.

As a Logistics Coordinator, your daily responsibilities will include:

  • Under limited supervision, prepare, create and maintain databases & statistical reports used in financial/quality/performance management decision-making.  
  • Investigate and analyze data and decide upon alternatives to complete assignments.  
  • Assemble and assess statistical information from system databases and other sources.  
  • Investigate, analyze and assess trends and campaign/brand activity.  
  • Monitor, evaluate and assess unit productivity on a daily basis.  
  • Communicate with manager on a daily basis to resolve problems/issues, assess scores/trends and maximize efficiency.  
  • Manage delivery services with transporters and internal delivery support.
  • Manage stocks of assets and consumables.
  • Manage KPIs of tickets and requests.
  • Manage requests for purchase orders.
  • Creation of “ad hoc” reports under short timelines.


To succeed in the role, you will need to have:

  • Advanced level of English (at least B1) both verbal and written 
  • Strong computer, communication and analytical skills. 
  • Strong knowledge Microsoft Excel
  • Microsoft Access/Database skills appreciated
  • Power BI experience highly valued
  • SAP Business Objects knowledge/experience highly valued
  • Ability to collect and assess large sets of data, dashboard creation and KPI evaluation.  
  • Ability to manage multiple tasks simultaneously,
  • Ability to work with minimal supervision, make independent decisions and solve complex problems.
  • Strong understanding of a logistics center industry and operations,
  • Ability to work in a dynamic, fast-paced environment,
  • Demonstrated ability to develop professional relationships and interact with all levels of managment
  • Solution driven mindset
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to Portugal


Education and experience

  • Preferable college degree or related work experience
  • Minimum 1 year experience in a Logistics management/coordinator role or experience in management reporting in a logistics center environment




What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.


  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our SitelFit wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture


Join the #SitelLife


Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!

Apply today!


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Logistics Coordinator - Lisbon, Portugal

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