Knowledge Article Editor - Lisbon, Portugal

Req ID#:  85591

Lisboa, Portugal, PT

Knowledge Article Editor - Lisbon, Portugal

Customer Service
We’re hiring!


Customer Service Associates - Portuguese Speaker.


Welcome to Sitel Portugal


Sitel is a people-driven global company that delivers customer experience solutions to some of the world’s best brands. We provide multilingual customer experience management globally to our diversified client base across all stages of the customer journey.



Grow your career with us,


We are currently looking for enthusiastic and motivated candidates to join the Sitel team. As a Customer Service Associate, you’ll be the voice of the brand and create personalized, engaging experiences for our client´s customers.



About our client,


“Taking an image, freezing a moment, reveals how rich reality truly is.” (Anonymous)

Photography is a passion and to our Client an Innovation challenge, and an all-world for Storytelling.

You will be an important support to one of the best Image world brands.


As an experienced Knowledge Article Editor, your main responsibilities will be,


  • Dealing with pre-configured reports to identify articles that require an update on each new product release.
  • Updates the articles content and meta-data across 24x language answers.
  • Identify text for translation and share it in standard format excel document with the client.
What you need to have,


  • Proficient English level (B2)
  • Reliable person and an organized thinker
  • High level of attention to detail
  • Self-motivated and can work alone
  • Willing to proactively communicate problems by phone and email
  • Experience of HTML is preferred but not essential as Salesforce editor has a WYSIWYG editor

*For non-EU applicants, a valid work permit is required




What’s in it for you?


  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Relocation package
  • Flexible working schedule
  • Employee discounts
  • Private healthcare & dental insurance (After six months of employment)
  • Fun and engaging company-wide initiatives, like our SitelFit wellness program




Are you ready to Wow Customers? Begin your Sitel journey - apply today!



For any question contact the Recruitment Team at

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Knowledge Article Editor - Lisbon, Portugal

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