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Business Analyst - Lisbon, Portugal

Req ID#:  56397

Lisboa, Portugal, PT

Business Analyst - Lisbon, Portugal


We’re hiring!



Welcome to Sitel Portugal 


About us,


Sitel is a people-driven global company that delivers customer experience solutions to some of the world’s best brands. We provide multilingual customer experience management globally to our diversified client base across all stages of the customer journey.


Your role


As a Business Analyst, you will provide Sitel Portugal with deep data insights into both operational and financial key performance indicators (KPIs). You support Sitel’s operations across a wide range of services. You will work closely with our Operations Managers on data analytics that inform operation strategies and provide thought leadership to operation and support teams to scale operations using data insights.


  • Model data to create quantitative models including forecast, operational and statistical models of business dynamics
  • Analyses of both operational and financial KPIs
  • Create, develop and automate reports that reflect those KPIs
  • Work with cross-functional stakeholders to gather requirements, manage implementation, and drive delivery of projects



Grow your career with us


We are currently looking for enthusiastic and motivated candidates to join the Sitel team. As a business analyst, you’ll be the voice of the brand and create personalized, engaging experiences for our clients’ customers.

What you need to have,


  • Fluent in English and Portuguese
  • Well-founded PC knowledge of MS Office, especially Excel, Access, PowerPoint and Word
  • Ability to understand the implications of data analysis and build a strategic story from this data
  • Effective communication, presentation organizational and project management skills
  • Passion for developing and analyzing large, complex data sets and converting them into insights that drive business decisions at all levels of the organization
  • Critical attitude, curious and focused on finding improvement opportunities
  • Bachelor’s Degree in Business, Finance or equivalent experience


What’s in it for you?


  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Flexible working schedule 
  • Employee discounts
  • Private healthcare & dental insurance*
  • Fun and engaging company-wide initiatives, like our SitelFit wellness program

*After six months of employment



For any question contact the Recruitment Team at



Are you ready to Wow Customers? Begin your Sitel journey - apply today!



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Business Analyst - Lisbon, Portugal

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