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Airbnb - Russian 2nd Line Advisor, Lisbon

Req ID#:  106649

Lisboa, Portugal, PT

Airbnb - Russian 2nd Line Advisor, Lisbon

Customer Service
Welcome to #SitelPortugal

Sitel is a global people-driven company that delivers Customer Experiences to the world’s best brands.
Our commitment is to provide the best environment for our associates and allow them to grow and contribute to success.


Airbnb is a trusted online community marketplace for unique accommodation around the world.

The job,


  • Being the second line of support for users, offering solutions and upholding the safety and trust in the community
  • Joining a specialized team able to assure final resolutions to customer queries, mainly through written support or, for urgent matters, by phone
  • Internal growing opportunities based on performance
We work hard and reward harder,


  • Competitive wages – base + performance bonus
  • Relocation package and welcome support to Lisbon
  • 40hours/ week in rotating shifts (between 8 am - 7 pm, Monday to Sunday)
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Fun and engaging company-wide initiatives; like our SitelFit wellness program


An advanced level of English (C1 minimum) is required.
For non-EU applicants, a valid work permit is required


Begin your Sitel journey – apply today!


For any question contact the Recruitment Team at jobs.portugal@sitel.com


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