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Licensing Process Manager

Req ID#:  229934


Licensing Process Manager


Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

To learn more, visit www.sitel.com or join the conversation on TwitterFacebook, and LinkedIn.

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation, and data-driven analytics – with the expertise, emotion, and empathy of our people to Create Connection. Value Conversation.


Manager, Insurance Licensing Process Manager

At Sitel, our talent is our strategic differentiator.  As the Manager, Insurance Process Manager, you will play a critical role by managing Licensing Team servicing our pool of talented licensed agents in the Americas region.  Your work will be critical to Sitel’s continued growth.  You will be responsible for processing insurance application forms, building processes to make licensing department more efficient, managing continuing education program, producing and speaking to client reports and needs, applying and supporting agent contracting and appointments.


Key Responsibilities

  • Manage a team by providing leadership goals and strategies focused on teach, develop, and grow agenda. 
  • Work directly with third party training partners to ensure support and performance to our front line agent group.
  • Creates and facilitates talent assessments and reviews; works with leaders in the organization to proactively identify organizational needs and long-term capability requirements, and identifies resources and creates plans to address licensing needs.
  • Participates in sales planning meetings with business partners, contribute information about licensing and cost to assist the organization in developing the correct rates.
  • Research new and emerging markets within the insurance industry. Help to drive strategy for making the department more agile while growing.
  • Produces quarterly and monthly financial statements about licensing cost and help to project cost for next quarter.
  • Participate in sales meetings with prospective clients to showcase Sitel’s vast licensing experience.


Minimum Qualifications

  •  Previous  licensing training or process roles
  • Previous leadership experience
  • Strong financial acumen experience
  • Insurance license in either Property & Casualty or Independent adjuster or ability to obtain within 30 days of getting the job.
  • Demonstrated ability in Microsoft key programs i.e. Excel, PowerPoint, and word.






What’s needed for Success?


  • Current knowledge and understanding of Insurance Licensing rules and road blocks facing the industry
  • Demonstrated ability to think outside of the box and be strategic
  • Passion for driving results.
  • Capable of crafting and communicating a clear project plan and keeping partners advised on progress.
  • Knack for challenging the status quo and provide feedback to executive leadership.
  • Organizational agility.



  •  High School Diploma required

Licensing Process Manager

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