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Sr. Operation Manager

Req ID#:  219698

Las Vegas, NV, US, 89119

Sr. Operation Manager

Operations

Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

·    GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.  

·    BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  

·    WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  

·    GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.  

·    MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group. 

 

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners  with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and  deliver a competitive edge across all customer touchpoints. 

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.








 

 

SUMMARY OF JOB RESPONSIBILITIES

 

Manage first line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues. 

 

Ensure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met. 

 

Provide leadership and management to associates; provide training and development of supervisory teams. 

 

Coach and mentor team supervisors. 

 

Regularly conduct supervisor team meetings. 

 

Supervise multiple teams for one or more clients. 

 

KNOWLEDGE /ABILITIES/SKILLS

 

Strong leadership skills with ability to manage large groups of people. 

 

Strong verbal/written communication and facilitation skills. 

 

Strong interpersonal skills and experience demonstrating successful customer relationship management ability.

 

Quick and articulate

 

Understands the fundamentals of sales

 

Able to connect around Needs/wants/desires

 

Able to overcome objections

 

 

EDUCATION

 

Four-year college degree in business management/administration or equivalent combination of education and directly related experience. 
 

  •  Work experience and preference

    • Outbound telemarketing experience (Coach or Manager experience preferred)

    • Insurance sales/health insurance sales (Management experience preferred)

    • Commission based sales environment experience

    • Call Center experience required

    • BPO experience preferred

    • Traits and Characteristics

      • Outgoing

      • Quick and articulate

      • Understands the fundamentals of sales

      • Able to connect around Needs/wants/desires

      • Relatable

      • Able to overcome objections

Possible sign on bonus.

 

Sr. Operation Manager


Nearest Major Market: Las Vegas

Job Segment: Manager, Business Manager, BPO, Call Center Manager, Call Center Supervisor, Management, Operations, Customer Service

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