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Site Director Apprentice

Req ID#:  84351

Las Vegas, NV, US, 89119

Site Director Apprentice

Operations

Summary of Primary Job Responsibilities  

  • PHASE 1: Essentials to OM: Upon successful entry of the Om Track Training program Coaches move into a structured set of activities and learning experiences to prepare candidate for success. The development activities are designed to give individuals both Leadership/Interpersonal Skills and the Technical Business Skills necessary for success.   During this phase, Sr. Coaches reinforce/catch up on CTT coursework while continuing to spend the majority of their time managing a team.
  • PHASE 2: Know your Business: Upon successful completion of Phase I as certified by the LM, Sr. Coaches move into a structured set of activities and learning experiences to prepare candidate for success. The development activities listed are designed to give individuals both Leadership/Interpersonal Skills and the Technical Business Skills necessary for success.
  • PHASE 3: Grow your Business: Upon successful completion of the above learning components, Sr. Coaches will spend time shadowing a successful Operations Manager for a minimum of two weeks.  During this time, candidates will actively participate in/lead at least one GMR. They will also prepare and present segments of a CBR session.
  • PHASE 4: Develop your Team After all the above training is completed, the new OM will focus on Team development
     

Education

  • Four-year college degree or directly related work experience.
     

Experience Target

  • Minimum of 12-18 months contact center experience.

Knowledge/Skills/Abilities

  • Demonstrated interpersonal, coaching, and supervisory skills.
  • Excellent verbal and written communication skills.

 

Knowledge/Abilities

  • Demonstrated ability to set priorities and multi-task.
  • Ability to manage challenging associates and customers while remaining in control.
  • Good judgment and ability to express thoughts clearly and simply

Site Director Apprentice


Nearest Major Market: Las Vegas

Job Segment: Manager, Apprentice, Management, Entry Level

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