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Learning Specialist

Req ID#:  116228

Las Vegas, NV, US, 89119

Learning Specialist

Operations

Summary of Primary Job Responsibilities:

Programs by examining agent performance.

Recommends changes to training programs.

Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes. 

Participates in identifying program needs, obtaining technical data and scheduling programs.

Maintains training records.

 

Education:

Four-year college degree or equivalent directly related work experience.

 

Experience Target:

At least 2 years of customer service or technical support experience coaching and mentoring other associates, preferably in a complex, fast-paced contact center environment.  

Solid understanding of training proceCreates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching. 

Modifies and presents training programs for representatives/agents.

Tracks and analyzes training posses and practices for adults. 

Excellent product knowledge for a specific vertical market.

 

Knowledge / Abilities:

Excellent listening and oral/written communication skills.  

Strong facilitation, problem-solving, research and decision-making skills.  

Solid understanding and use of computer basics (Internet, email, MS Office).  

Organizational and time management skills.

 

* Must have Property/Casualty and Personal (Insurance) experience.*

 

Skills:

Ability to manage challenging trainees and customers while remaining in control.  

Good judgment and the ability to express thoughts clearly and simply. 

Ability to work a flexible schedule.

 

Learning Specialist


Nearest Major Market: Las Vegas

Job Segment: Learning, Technical Support, Human Resources, Technology

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