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Learning Specialist Apprentice Licensed

Req ID#:  207211

Las Vegas, NV, US, 89119

Learning Specialist Apprentice Licensed

Operations

 

Summary of Primary Job Responsibilities:

Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.  Modifies and presents training programs for representatives/agents.

Tracks and analyzes training programs by examining agent performance. Recommends changes to training programs. Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes.  Participates in identifying program needs, obtaining technical data and scheduling programs. Maintains training records.

 

Education:

Four-year college degree or equivalent directly related work experience.

 

Experience Target:

At least 2 years of customer service or technical support experience coaching and mentoring other associates, preferably in a complex, fast-paced contact center environment. 

Solid understanding of training processes and practices for adults.

Excellent product knowledge for a specific vertical market.

 

Knowledge / Abilities:

Excellent listening and oral/written communication skills. 

Strong facilitation, problem-solving, research and decision-making skills. 

Solid understanding and use of computer basics (Internet, e-mail, MS Office). 

Organizational and time management skills.

 

Skills:

Must be license in hand or have ability to obtain (internals only)

Ability to manage challenging trainees and customers while remaining in control. 

Good judgment and the ability to express thoughts clearly and simply.

Ability to work a flexible schedule.

 

Learning Specialist Apprentice Licensed


Nearest Major Market: Las Vegas

Job Segment: Apprentice, Learning, Technical Support, Entry Level, Human Resources, Technology

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