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IT Site System Support Admin.- Las Vegas, Nevada

Req ID#:  265551

Las Vegas, NV, US, 89119 Las Vegas, NV, US, 89119

IT Site System Support Admin.- Las Vegas, Nevada

Information Technology

Learn, Lead & Grow at Sitel Group® 

 

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.   

 

  • GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.   
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.   
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.  
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®. 

 

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.   

    

 

Job Summary

 

Sitel is seeking an IT Site Support Administrator to join our fast-paced, dynamic, and team-focused Global IT team. This individual will be providing virtual support along with the brick and mortar site in Las Vegas, Nevada.

 

As an IT Site Support Administrator you will provide first and second level support for desktop computer systems under the guidance of the Regional Site Support Manager.   

 

As a member of our IT team you will not only build your skillset, but also have exposure to numerous environments and challenges. While working with many major vendors, we deploy the latest technologies to our clients as well as our associates. With our innovation-led approach and entrepreneurial spirit, you’ll always remain on the forefront of technology with a career with us. 

Job Responsibilities

 

  • Completes and manages all Site IT tickets in their queue within the appropriate SLA’s.
  • Install and configure PCs and other hardware peripherals, operating systems, telephones, network equipment and software applications (including mass deployments), with additional coaching / mentoring from their manager and/or technical lead on the items needed to complete successfully.   
  • Handle problem resolution, address user work requests through appropriate corporate systems, including providing answers to questions and resolving problems for clients in person, via phone or from a remote location.  Document activities related to fulfillment of requests.  Work closely with Global Site Services for desktop images, set up, troubleshooting, etc.  
  • Provides IT technical support for their specific site, and is responsible for its functionality, maintenance, software applications, hardware and the security of all data.  Fulfills all audit requests for IT data at the site, along with assisting with all IT audits, which may be for their site and/or client within their site.
  • On call 24x7 and attends incident bridges and supplies pertinent data, as needed. Until Sitel experience is built up may need to bring in manager and/or technical IT lead to assist virtually. 
  • Hands-on role maintaining the functions of the site, and be remote-hands support for Network, Telephone, Server, QA and application engineers to ensure high system uptime and end user satisfaction in a call center environment.  
  • Support facility’s LAN, WAN and internet connection; maintaining the network hardware and software; configuration (in conjunction with the Global IT Support Teams); maintenance and upgrading all site servers; monitoring (in conjunction with the Global IT Support teams), as needed.    

  • Ensures appropriate IT Change Requests are submitted for any local IT changes, and will confirm with IT Technical lead that all IT changes for Site IT are written appropriately. Provides first level support for end users and clients as necessary.   
  • Works with servers, workstations and printers on the network and in standalone environments. 
  • Maintains records and documentation concerning the desktop set up, network, server and LAN/WAN configurations, and all other documentation needed for audits   This includes system, audit documentation, site set up documentation,  and network monitoring and performance analysis.   
  • Occasional need to work outside normal business hours in order to participate in changes to Network, Telecom, Engineering, QA and Desktop Systems, and to support end-user testing during the change windows for the campaigns, clients, customers and users served by the site.  

Skills/Knowledge/Abilities

 

  • Experienced in troubleshooting PC/Laptop hardware and software issues; customer service skills. 
  • Experience with Microsoft Office; LAN and WAN networking skills needed for connectivity troubleshooting; knowledge of tape backup and restore procedures and applications, knowledge of Microsoft Update/patching procedures and tools, anti-virus procedures and application knowledge necessary; SCCM PC deployment and updating knowledge is desired.  
  • Knowledge of Windows Desktop and Server Operating Systems including Active Directory and Group Policy. 
  • Ability to take initiatives with minimum direction; team player. 
  • Ability to work in a fast paced environment which changes to meet client needs. 

Experience Target

 

  • 2 or more years of experience in a similar capacity, or an equivalent combination of education and experience. 

Education and Certifications

 

  • AAS in Computer Science is desired or equivalent combination of education and experience. 
  • MCSE preferred. 

 

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IT Site System Support Admin.- Las Vegas, Nevada


Nearest Major Market: Las Vegas

Job Segment: System Administrator, Telecommunications, Telecom, Information Systems, Technical Support, Technology

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