Application Developer CTI and Automation (m/f/x)

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Datum: 03.08.2019

Standort: Krefeld, DE, 47807 Dusseldorf, DE, 40476 Magdeburg, DE, 39112 Dessau, DE, 6844 Berlin, DE, 13629 Potsdam, DE, 14471 Wittenberg, DE, 6886

Unternehmen: Sitel



Application Developer (CTI / Automation)

Vacancy Overview

We are now recruiting for a Commercial Application Developer to join Sitel, in either our Dessau or Krefeld site, but would also consider other Sitel sites. This exciting opportunity will require you to enhance and support multiple Avaya CTI integrations, which are for high profile clients of the Sitel Group in Europe and other regions.

You will have ownership for the requirements gathering, design, development, installation and configuration of the CTI integrations with CRM and web applications; this is including trouble-shooting, maintenance, and potentially support of ancillary software products (either custom developed by the Development team, or 3rd Party) to assist with these.

Working within a small team of developers, we are looking for a strong communicator, able to liaise with external and internal clients.


  • Deliver applications that meet client requirements, objectives and Service Level Agreements.
  • Provide incident response support and troubleshooting.  Act as an escalation point for the support team for application solutions, and ensure issues are resolved expeditiously.
  • Ensure all software applications are fully tested in adherence with standard Change Request procedures.
  • Deliver reports in weekly meetings to evidence activities, ensuring reports are updated regularly and also provided to the Development Manager.


Education and/or experience on the entry level:

  • Fluent in both written and spoken German (native preferred) and English.
  • Minimum of 1+ years' experience in Avaya CTI application development.
  • Experience in technical requirements gathering, analysing, configuring, customizing, blue printing etc.
  • Experience of Docker, Node.js, Electron, HTML and JavaScript is highly advantageous.
  • Excellent interpersonal skills; including the ability to work with individuals at all levels in the organization and strong relationship building abilities; excellent team building and leadership skills.
  • Proven modern UI design skills.
  • Experience/understanding of Waterfall and Agile Project Management methodologies desirable.
  • Ability to prioritize tasks appropriately, to minimize interruption to operations.
  • Knowledge of Salesforce and Oracle Service Cloud integrations and PCI/ISO 27001/GDPR compliance an advantage but not essential.
  • Ideally experience in application development tasks, specifically, knowledge of the complete Software Development Life Cycle and Systems Architectures.
  • Flexible hours.


Interested? Please apply online or send an email to Stella Schrambke