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Become a Customer Service Expert

Technical Support Representative

Req ID#:  147610

Knoxville, TN, US

Technical Support Representative

Site at Home US
Sitel

Talk tech? Then let’s talk. We are looking for Technical Support Representatives to provide world-class customer service, troubleshooting and tech support for a well-known global tech enterprise. As a Technical Support Representative, you will answer customer questions - via the phone, email and chat - about products, services and accessories.

 

 

Role & responsibilities
  • Interact with customers to provide technical support and troubleshooting for all products and services and account related issues
  • Diagnose and resolve technical hardware and software issues and guide users through step-by-step solutions
  • Communicate clearly and effectively to resolve customer issue quickly and ensure satisfaction
  • Maintain detailed records of daily interactions with customers, including contact handling, initiating fulfillment, processing support agreements and dispatch service requests
Qualifications & experience
  • Exceptional customer service skills
  • Be creative, adaptive and eager to learn new technical skills
  • Ability to self-manage and work independently in a fast-paced and highly-demanding environment
  • Ability to maintain composure and customer focus while troubleshooting and solving issues
  • Ability to speak and write clearly and accurately
  • Excellent reading comprehension
  • High school diploma (higher education preferred)
  • Must pass a background check and drug screening
Why Sitel

As an industry leader, we rely on the expertise of our 90,000 people - empowering them to help customers everywhere, every day. Working at Sitel is more than just a paycheck; it’s an opportunity to connect, grow and learn from some of the brightest minds in the industry, all while working with some of the best brands in the world.

Technical Support Representative

Work on-site, from home - or both.

As a customer service representative, you will handle inbound customer service calls, including billing inquiries, product or service orders, installation scheduling or troubleshooting - via phone, email, chat and social media.

If you live near one of our locations, our hybrid model offers the flexibility to work from home or on-site, with the option of site-based training.

Benefits and perks of working with Sitel Group:

•  A flexible hybrid model with the option to work on-site and from home (as available)
•  Full-time and part-time availability
•  Paid training
•  Career growth opportunities - more than 90% of our non-agent positions are filled internally
•  Medical and dental benefits for full-time employees
•  Employee discounts and more!

Apply now »