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Req ID#:  338273

Knoxville, TN, US, 37922


Human Resources

About Us

Learn, Lead & Grow at Sitel Group® 

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves. 

·    GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.   

·    BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.   

·    WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.   

·    GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.   

·    MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.  


About Sitel Group® 

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners  with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and  deliver a competitive edge across all customer touchpoints.  

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation. 


Summary of Responsibilities:  

Develop and execute recruiting plans.  

Efficiently fill open positions.  

Develop a pool of qualified candidates in advance of need.  

Utilize emerging technologies for recruitment.  

Administer end-to-end hiring cycles.  

 Monitor the hiring of candidates, which includes:  

Application review to ensure candidates are moving through process efficiently and timely. 

Review voice auditions and record results. 

Coordinate interview schedules, as needed. 

Finalize the hiring paperwork and work to resolve any issues and concerns. 

Complete final offer with candidate. 




Exhibits a sense of urgency to achieve results  

Strong organization and communication skills  

Time management skills  

Ability to multitask  

Attention to detail  

Process oriented and driven  

Compensation: $40,000 - $42,000 + 20% annual bonus (pay depends on experience).

Schedule: Schedule needs to be flexible with possible weekends; involved in community engagement which could mean working outside of normal business days and hours and away from site. 


Nearest Major Market: Knoxville

Job Segment: Recruiting, Human Resources

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