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Licensing Specialist

Req ID#:  200148

Knoxville, TN, US, 37922

Licensing Specialist

Operations

 

Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

·    GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.  

·    BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  

·    WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  

·    GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.  

·    MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group. 

 

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners  with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and  deliver a competitive edge across all customer touchpoints. 

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.





 

 

SUMMARY OF JOB RESPONSIBILITIES

Assists with the development and implementation regarding the licensing administration for all insurance agents.
Processing all functions pertinent to Licensing and Appointments.  

 

These functions include but are not limited to:

Coordinating, completing and monitoring the professional insurance licensing and appointing process for the firm and its employees, in accordance with state regulations.
Obtaining, maintaining and terminating the appropriate insurance licenses and appointments while ensuring strict compliance with state insurance department regulations and maintaining effective communication with all affected parties.
Maintain/update databases, ensuring the integrity of data.
Track regulatory licensing and appointment requirements for all licensed agents.
Build and maintain reports for agents in the hiring process as well as currently licensed agents.
Coordinate pre-licensing and continuing education functions.
Effectively communicate with and serve our agents, internal and external customers and state regulators.
Handle confidential information with the highest ethical and professional standards.

 

EDUCATION

High school diploma or equivalent work experience required

 

EXPERIENCE TARGET

Office and clerical experience preferred. 

Knowledge of insurance licensing processes and regulations is a strong plus.

 

 

KNOWLEDGE/ABILITIES

Ability to operate a computer, telephone, copier, fax machine and other office equipment.  

Knowledge of Microsoft Word, Excel and Outlook.  

Ability to learn new software and navigate the internet.  

Must be highly organized, detail-oriented and possess excellent verbal and written communication skills. 

Must be able to manage to and meet deadlines.  

Able to maintain a minimum of the set standard production requirements and accuracy levels. 

Interpret and apply concepts based on company policies and procedures as well as state regulations.  

Must be able to process a variety of tasks and high volumes of work in a fast-paced environment.  

Ability to work under deadlines and strict regulatory issues.  

Strong keyboarding skills and experience using a variety of technology tools. 

Must be adaptable to a changing environment and shifting responsibilities.   

 

SKILLS

Ability to work independently and collaboratively as situations require, with solid problem resolution skills.  

Independent judgment required to manage multiple tasks and deadlines with minimal supervision.  

Self-starter must be able to follow through on projects.  

Willingness to support other regional office positions as needed.  

Adhere to all organizational policies and procedures. 

Licensing Specialist


Nearest Major Market: Knoxville

Job Segment: Clerical, Administrative

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