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IT Site Systems Supt Admin

Req ID#:  171888

Knoxville, TN, US, 37922

IT Site Systems Supt Admin

Information Technology


At Sitel, many of the world's best brands trust us to create authentic connections with their customers every day. We may be new to the Northern Indianapolis Market, but we're backed by 30+ years of industry-leading experience and the entrepreneurial spirit of our founders. Our global presence spans 75,000 associates, 27 countries and 150 locations.


This is an opportunity to join a global company that's redefining the way brands connect with their customers. Working at Sitel is more than a job, it’s a career. In fact, 93% of our management positions are filled internally. Sitel is looking to hire over 450 associates, including leadership and support positions, by the end of this year with more growth planned in 2020; servicing one of the most well-known insurance providers for military members and their families. Are you ready to join?



Mandatory Apple Device hardware/software experience. Must be able to work remotely and onsite. Remote device experience highly preferred.

Technical manager for the site and fully responsible for its functionality, maintenance, software applications, hardware and the security and recovery of all data.

Hands-on role maintaining the functions of the site which will include support for the facility’s LAN, WAN and internet connection.

Maintaining the network hardware and software.

Configuration, maintenance and upgrading all site servers.

Monitoring and performing all data backup and recovery processes.

Setting up login and e-mail accounts.

Works with servers, workstations, and printers on the network and in standalone environments.

Monitors system configuration to ensure data integrity is required.

Maintains records and documentation concerning the network, server, and LAN/WAN configurations - this includes system and network monitoring and performance analysis.

Mentors the Site System Support and Site System Support Senior associates.

Where necessary (when a Site System Support Senior associate is not available), the Site System Support Admin will also be responsible for the duties as they are outlined in the Site System Support Senior position description. This includes providing first support for end users and clients as necessary.

Follows and enforces the corporate policies and procedures for maintaining and enforcing the highest standards of security as set out by the corporation.



Provides corporate-wide approved solutions to correct or support the end users’ requests or issues.

Ensures corporate standards are in place and enforced.

Defines, develops and maintains production environments.

Controls user access.

In-depth knowledge of Windows Operating Systems (PC and Server) and Microsoft Office, including installation, configuration, recovery, and administration.

Extensive LAN and WAN networking skills.

Tape backup and restore procedures.

Ability to manage others and set priorities.

May require lifting (generally less than 20 pounds) during maintenance/repair of equipment.



5 years of experience in similar capacity preferred

Background in Windows NT, 2000, .Net, Microsoft Office (MCSE)

Excellent troubleshooting and customer service skills

Ability to multi-task and take initiatives with minimum direction

Ability to manage and direct others; experience with large enterprise environments



BA or BS in Computer Science, MIS or similar program; or equivalent work experience.

MCSE Preferred.

IT Site Systems Supt Admin

Nearest Major Market: Knoxville

Job Segment: System Administrator, Administrative Assistant, Computer Science, Network, Facilities, Technology, Administrative, Operations

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