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IT Site Systems Support Administrator

Req ID#:  308711

Knoxville, TN, US, 37922

IT Site Systems Support Administrator

Information Technology

About Us

Learn, Lead & Grow at Sitel Group® 

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves. 

·    GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.   

·    BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.   

·    WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.   

·    GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.   

·    MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.  

About Sitel Group® 

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners  with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and  deliver a competitive edge across all customer touchpoints.  

 With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.  

Job Summary

SUMMARY OF RESPONSIBILITIES 

Technical manager for the site and fully responsible for its functionality, maintenance, software applications, hardware and the security and recovery of all data. 

Hands-on role maintaining the functions of the site which will include support for the facility’s LAN, WAN and internet connection. 

Maintaining the network hardware and software. 

Configuration, maintenance and upgrading all site servers. 

Monitoring and performing all data backup and recovery processes. 

Setting up login and e-mail accounts. 

Works with servers, workstations, and printers on the network and in standalone environments. 

Monitors system configuration to ensure data integrity is required. 

Maintains records and documentation concerning the network, server, and LAN/WAN configurations - this includes system and network monitoring and performance analysis. 

Mentors the Site System Support and Site System Support Senior associates. 

Where necessary (when a Site System Support Senior associate is not available), the Site System Support Admin will also be responsible for the duties as they are outlined in the Site System Support Senior position description. This includes providing first support for end users and clients as necessary. 

Follows and enforces the corporate policies and procedures for maintaining and enforcing the highest standards of security as set out by the corporation. 

Primary Job Responsibilities

POSITION QUALIFICATIONS 

Provides corporate-wide approved solutions to correct or support the end users’ requests or issues. 

Ensures corporate standards are in place and enforced. 

Defines, develops and maintains production environments. 

Controls user access. 

In-depth knowledge of Windows Operating Systems (PC and Server) and Microsoft Office, including installation, configuration, recovery, and administration. 

Extensive LAN and WAN networking skills. 

Tape backup and restore procedures. 

Ability to manage others and set priorities. 

May require lifting (generally less than 20 pounds) during maintenance/repair of equipment. 

  

WORK EXPERIENCE 

5 years of experience in similar capacity preferred 

Background in Windows NT, 2000, .Net, Microsoft Office (MCSE) 

Excellent troubleshooting and customer service skills 

Ability to multi-task and take initiatives with minimum direction 

Ability to manage and direct others; experience with large enterprise environments 

  

EDUCATION 

BA or BS in Computer Science, MIS or similar program; or equivalent work experience. 

MCSE Preferred. 

IT Site Systems Support Administrator


Nearest Major Market: Knoxville

Job Segment: Network, Facilities, System Administrator, Computer Science, Technology, Operations

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