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Customer Service Representative - First Notice of Loss (Unlicensed)

Req ID#:  321228

Knoxville, TN, US

Customer Service Representative - First Notice of Loss (Unlicensed)

Customer Service

Job Summary

Customer Service Representative – First Notice of Loss (Unlicensed)


As a Customer Service Representative you will deliver great experiences every day for some of the world’s best-known brands. Not only do you get to be part of an organization that encourages every team member to Learn, Lead & Grow, you get major perks and discounts too. The primary function of the First Notice of Loss (FNOL) agent is to receive, review and process calls regarding losses incurred by the member. Callers may have be calling from the scene of an accident, report storm damage, a theft or other loss. 


We are looking for people who:

  • Are compassionate, understanding, and willing to show empathy with callers who are experiencing a difficult situation
  • Committed to driving customer satisfaction
  • Have the ability to multi-task, problem solve, and are detail oriented
  • Are eager to advance their career with a reliable company
  • Enjoy working with a team as well as independently
  • Are 18+ years of age 
  • Have a high school diploma (higher education preferred) 
  • Pass a criminal background check and drug test in accordance to the laws in your state

Want to Grow as You Go?

  • After 60 days of taking unlicensed calls you may have the opportunity, if meeting licensing criteria, to advance your career by going through prelicensing to obtain your independent claims adjuster license in your residence state and all other jurisdictions.
  • Best part? Sitel covers the entire $5400 cost for you to get licensed!

What’s in it for you?

  • Paid time-off, so you can balance work and play
  • SitelFit program to support your health and wellness
  • We match 100% of your first 3% 401K investment when you reach 60 days of employment
  • Paid professional training
  • Employee discounts
  • Job stability
  • Life-long skills and experience

Customer Service Representative - First Notice of Loss (Unlicensed)

Nearest Major Market: Knoxville

Job Segment: Customer Service Representative, Customer Service

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