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Technical Support Advisor - German speaking

Req ID#:  238529

Kingston upon Thames, Agent Opening, GB

Technical Support Advisor - German speaking

Operations

Job Summary

We are currently recruiting a Technical Service Advisor to join our team in Kingston working on an account for a world leading printer company. You will be answering calls in both English and German from their customers trying to resolve technical issues they have configuring and setting up their printer. There will also be an element of responding to email using German Language.

About you

· Self-motivator

· Interest in consumer electronics, IT hardware and software.

· A team player

· Strong understanding of Windows and printing products.

· Flexible approach to work load with the ability to switch tasks quickly and easily

· Proactive with the ability to identify personal development needs

· Ability to interact positively with peers and supervisors

· Excellent punctuality, attendance & schedule adherence

· Trustworthy

· Ensure company/department policies, procedures and processes are adhered to consistently

Responsibilities

· Handle inbound enquiries (e-mails and chat) relating to technical issues within guidelines established by the client and contact centre management

· Work towards ‘First Contact Resolution’ to deliver the highest quality customer experience on every transaction

· Ensure all calls and emails are logged and managed accurately within the service management system in accordance to the agreed SLAs

· Consistently achieve Quality Monitoring targets to meet client, customer and departmental targets

· Escalate unresolved issue to the 2nd line support team in a timely manner

· Taking responsibility for calls and seeing them through to completion

· Assist customers navigating the clients website

· Achieve customer satisfaction targets as indicated

· Other duties as assigned

Role Specific Requirements

German speakers (Native) and very good understanding of English.

· Must have IT experience

Hours & Pay

· Monday – Friday ; 8.00am – 16.30pm

· 2 weeks paid training provided

· Possibility of working from home after training (training will be on site)

Benefits

· Weekly pay

· FREE staff car park/2 minute walk from Kingston train/bus stations

· A multicultural, fun working environment

· A buzzing location with lots of shops, cafes and restaurants

· Access to a program of discounts and rewards system for local and big brands… and more

What are you waiting for? Apply now and join our family!!

Technical Support Advisor - German speaking


Job Segment: Technical Support, Call Center, Technology, Customer Service

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