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Team Manager

Req ID#:  210388

Kingston upon Thames, GB, KT2 6LZ

Team Manager


Job Description

We are currently recruiting for a team manager to join our busy team within our Kingston hub. The account is working for our client who are a large pharmaceutical company where we will resolve their customers queries both on the phone and via email.

The successful team manager will have 20 customer service agents that report into them. You will need to monitor performance as well as ensuring they have all of the support they need to do their jobs.


  • you have experience managing and leading a team (essential)
  • you can demonstrate experience in a contact centre (desirable)
  • you have confidence in learning and using a variety of computer systems and data sets to drive your teams success in delivering business objectives (against KPI’s and metrics)
  • you are comfortable with a wide variety of people management tasks and roles.
  • you are able to manage your time effectively under pressure
  • you are able to demonstrate a good understanding of your role in the wider success of our business
  • you are skilled in engaging and motivating a team through open communication, reward and recognition and your ability to role model our core values


· We offer employee benefits like on site car park, discounts off gym memberships and 50% off local cinemas.

· We offer many employee incentives

· We have monthly, quarterly and yearly awards

Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

Data Notice
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Team Manager

Job Segment: Manager, Call Center, Management, Customer Service

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