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Software Renewals Advisor

Req ID#:  219223

Kingston upon Thames, Agent Opening, GB

Software Renewals Advisor


The role:

You will be overseeing renewals to clients of a software package that is a subsidiary of a world leading technology company. This will be focusing on the America's market both on the phone and via email.

Job responsibilities:

  • Renew and develop ongoing annual / maintenance Contracts, with a view to adding additional licenses.
  • Be knowledgeable and familiar with database solutions built by our independent developer community.
  • To focus on achieving personal and team based licensing targets.
  • Activity target of 40 call per day plus supporting emails
  • Assist sales and supports teams with customer success activities.

Job specific requirements:

  • Proven customer service experience
  • Proven experience in outbound telesales.
  • Experience in the use of SalesForce would be preferred, but is not essential
  • Knowledge of and interest in software products or computer technology.
  • Must be able to work Monday to Friday 14:00-22:00 to meet the demand of the American market.

Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

· GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.

· BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.

· WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.

· GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.

· MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

Software Renewals Advisor

Job Segment: Developer, Database, Inside Sales, Telemarketing, Technology, Sales

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