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Norwegian Customer Service Advisor

Req ID#:  92517

Kingston upon Thames, Agent Opening, GB

Norwegian Customer Service Advisor

Customer Service
About Us

We are a leading global outsourcing provider of customer experience management with over 150 offices across 70 countries and more than 75,000 associates speaking 48 languages. Our associates deliver more than 2.5 million unique customer experiences every day.

About You
  • We are looking for a committed person with the endurance to work in customer service environment who is people orientated
  • It is important our team can respond in a tactful, diplomatic and empathetic manner with all of our customers given the nature of customer enquiries
  • You will be Self-motivated with a desire to provide an excellent consumer experience
  • Flexible and able to work on own initiative
  • Excellent team player
  • Highly computer literate with knowledge of Microsoft Office, especially Excel and ideally knowledge in how to use Salesforce
About the Role
  • Answering inbound calls from patients, healthcare professionals and other reporters of issues and queries
  • Accurate case logging in our CRM system
  • Taking accurate, verbatim notes
  • Continued self-learning of all new processes and policies
  • Work alongside Safety and Branding Teams to enable excellent consumer care
  • Any other duties as required by the department - flexibility and accuracy are key
  • Handling calls, emails, letter cases within 24hour reporting deadline, identifying and reporting issues such as adverse events, product quality complaints, general enquiries & medical enquiries.
  • All agents are doing cross markets meaning they handle their own native market and the UK lines.
  • Handling of Social Media Channels and Live Chat monitoring per rota each agent gets to do this.
  • Regular training provided
  • Proactive and direct contact with the client, providing solutions & feedback to improve business and consumer satisfaction.

Language Required:


Benefits and Hours
  • FREE staff car park /2 minute walk from Kingston train (SWR) /bus stations
  • A multicultural, fun working environment
  • A buzzing location with lots of shops, cafes and restaurants
  • Great company culture with fresh fruit deliveries
  • Monthly health and well being events
  • Regular charitable events and an onsite commmittee run by our staff
  • Newly refurbished offices with comfortable breakout areas
  • 20 days annual leave plus bank holidays
  • Pension scheme
  • Eye care vouchers available
  • Gym discount with "The Gym Group"
  • Corporate perks system at multiple shops and attractions e.g up to 55% off of cinema tickets etc
  • Travel ticket loan
  • If no absence in the first 6 months of starting you receive an extra days holiday for that year
  • After 6 months service opportunity for growth within the company
  • Aviva Employee assistance program


37.5 hours between 7am – 5pm Monday to Friday (No weekends)

Job Types: Full-time, Permanent

Salary: £11.00 /hour

Data Notice

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed. INDKIN 92517

Norwegian Customer Service Advisor

Job Segment: Bank, Banking, CRM, Branding, Customer Service, Finance, Technology, Marketing

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