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Customer Service Professional - Swedish speaking

Req ID#:  219691

Kingston upon Thames, Agent Opening, GB

Customer Service Professional - Swedish speaking

Operations

We are currently recruiting for a Swedish speaking Customer Service Advisor to work on our prestigious account for one of the worlds leading pharmaceutical companies. The Customer Service Advisor will be dealing with enquiries regarding their products both on the phone and via email as well.

Job description:

  • Handling calls, emails, letter cases within 24 hour reporting deadline, identifying and reporting issues such as adverse events, product quality complaints, general enquiries & medical enquiries.
  • Handling of Social Media Channels and Live Chat monitoring per rota each agent gets to do this
  • Proactive and direct contact with the client, providing solutions & feedback to improve business and consumer satisfaction.
  • All agents are doing cross markets meaning they handle their own native market and the UK lines.
  • Accurate case logging in our CRM system
  • Taking accurate, verbatim notes
  • Continued self-learning of all new processes and policies
  • Work alongside Safety and Branding Teams to enable excellent consumer care
  • Any other duties as required by the department - flexibility and accuracy are key
  • Monthly test provided and regular training and updates provided.

About you:

  • We are looking for a fluent Swedish speaker who is a committed person that are people orientated and can work well in a team
  • It is important our team can respond in a tactful, diplomatic and empathetic manner with all of our customers given the nature of customer enquiries
  • You will be Self-motivated with a desire to provide an excellent consumer experience
  • Flexible and able to work on own initiative
  • Highly computer literate with knowledge of Microsoft Office, especially Excel and ideally knowledge in how to use Salesforce

Benefits of working for us:

  • Ability to work from home (you will still be required to attend the office for training and meetings)
  • Weekly pay
  • Subsidised travel costs once you have passed your probation period
  • 2 minute walk from Kingston train/bus stations
  • A multicultural, fun working environment
  • Access to a program of discounts and rewards system for local and big brands

Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.Data Notice

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Customer Service Professional - Swedish speaking


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