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Customer Service Professional - Danish

Req ID#:  233068

Kingston upon Thames, Agent Opening, GB

Customer Service Professional - Danish

Operations

We are currently recruiting for a fluent speaking Danish Customer Service Agent to work on our busy campaigns assisting customers from the market in Denmark.

This could be working with either customers from a pharmaceutical company or assisting people with technical questions regarding equipment.

Job description:

  • Handling calls, emails, letter cases within 24 hour reporting deadline, identifying and reporting issues such as adverse events, product quality complaints, general enquiries & medical enquiries.
  • Handling of Social Media Channels and Live Chat monitoring per rota each agent gets to do this
  • Proactive and direct contact with the client, providing solutions & feedback to improve business and consumer satisfaction.
  • All agents are doing cross markets meaning they handle their own native market and the UK lines.
  • Accurate case logging in our CRM system
  • Taking accurate, verbatim notes
  • Continued self-learning of all new processes and policies
  • Work alongside Safety and Branding Teams to enable excellent consumer care
  • Any other duties as required by the department - flexibility and accuracy are key
  • Monthly test provided and regular training and updates provided.

About you:

  • We are looking for a fluent Danish speaker who is a committed person that are people orientated and can work well in a team
  • It is important our team can respond in a tactful, diplomatic and empathetic manner with all of our customers given the nature of customer enquiries
  • You will be Self-motivated with a desire to provide an excellent consumer experience
  • Flexible and able to work on own initiative
  • Highly computer literate with knowledge of Microsoft Office, especially Excel and ideally knowledge in how to use Salesforce

Benefits of working for us:

  • Ability to work from home (you will still be required to attend the office for training and meetings)
  • Weekly pay
  • Subsidised travel costs once you have passed your probation period
  • 2 minute walk from Kingston train/bus stations
  • A multicultural, fun working environment
  • Access to a program of discounts and rewards system for local and big brands

Customer Service Professional - Danish


Job Segment: CRM, Branding, Customer Service, Technology, Marketing

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